Citizens Advice South West Surrey



Role description 


As an assessor, you will be the first point of contact for clients who approach us for help.  You will carry out an initial assessment with the client to identify the best way we can help them.  This could be by providing them with information, signposting or referring them to another organisation, or arranging an appointment for detailed advice.

What will you do? 


  • complete an introduction to Citizens Advice and training for your role 
  • talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with 
  • find information about the clients’ problems and help them to understand their options 
  • write a summary of the clients’ problems and what action you’ve taken 
  • look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor. 

Some examples of what you could do:  

  • find the information online that explains how to apply for Housing Benefit in a client’s local area and explain it to them 
  • identify what steps a client can take to resolve their problem with a second hand car 
  • help a client find and understand what steps they can take to deal with their rent arrears 

What’s in it for you? 


  • make a real difference to people’s lives  
  • learn about a range of issues such as benefits, debt, employment and housing 
  • build on valuable skills such as communication, listening and analysing 
  • increase your employability 
  • work with a range of different people, independently and in a team. 
  • have a positive impact in your community. 


And we’ll reimburse expenses too. 


Valuing Inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQ+ people and people from BAME communities.

Mission Statement

We help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

We have a town centre location in Haydon Place, Guildford, offering a telephone,  and appointment service five days a week.

We use the information we gather carrying out this work to campaign for social justice, so that individuals do not suffer through a lack of knowledge or an inability to express them selves effectively.

We provide an increasingly vital front-line service for those in the greatest need in our local community.

The benefits of our work are not limited to improving our clients’ financial situation but also contribute to improving their health, reducing their stress and improving their confidence in dealing with their own problems.