Helpline Volunteer - Office Hours (female only)

Being a helpline volunteer means that you will provide confidential emotional, practical and listening support to people exeriencing domestic abuse.   Based in our busy office, you will take calls from individuals needing help as well as from professionals (such as Social Workers and Police Officers) looking for guidance on domestic abuse issues.  You will also be involved in searching for refuge space; taking refuge referrals; and signposting to other agencies.  Full training will be provided and you will have the opportunity to gain skills and experience as well as being part of a friendly and supportive team of people.

We ask that volunteers are non-judgemental with good communication skills along with a calm and sympathetic telephone manner. Volunteers must be at least 18 years old and ideally able to volunteer for a minimum of six months.  A DBS (disclosure and barring service) check will be required as will two references.  As it is essential that the service we offer to callers is of the highest standard, we do only accept volunteers (after training) who we believe have the skills and ability to cope with the demands of the role.   

Shifts are from 9am to 1pm and 1pm to 5pm Monday to Friday.  There is some flexibility on time and volunteers are asked to cover one shift per week.

Our offices are based in Woking (parking is available or it is a 15-20 minute walk from the station).  After completeing a period of training, volunteers can then claim travel expenses.

Please contact us by clicking on the Sign Up button.


(Ash, Guildford)

Mission Statement

yourSanctuary works to prevent domestic abuse and undo the damage it causes to individuals, families and communities.  We provide direct services to women, men and children affected by domestic abuse as well as prevention, advocacy and education programmes.  Our clients come from diverse communities, sexual orientations, religions, ethnicities, socio-economic and age groups.