Cruse Bereavement Care, South West Surrey Area


Become a Helpline Volunteer

The Cruse National Helpline is a key part of our services – it’s often the first point of contact for people desperate for help making that very brave initial step to get support. As a volunteer you would offer immediate support by both phone and email, explore the circumstances with the caller and together work out what options are available. 

You don't have to be a trained counsellor to work on our helpline – we offer full training. Our National Helpline is based in Richmond-upon-Thames, but we offer the opportunity of working remotely once you’ve completed your training – meaning you can volunteer from wherever you are.

What we offer

  • Free Bereavement Foundation training, including the Helpline elective
  • An assigned supervisor, available for support before and after calls
  • Monthly group supervision
  • Remote working
  • Continuing Professional Development (CPD) opportunities; talks and workshops for volunteers from external organisations and speakers

We ask our volunteers to commit to at least one shift per week of 3-4 hours for a minimum of one year.

Contact us for more details and training dates.