Become a Helpline Volunteer
The Cruse National Helpline is a key part of our services – it’s often the first point of contact for people desperate for help making that very brave initial step to get support. As a volunteer you would offer immediate support by both phone and email, explore the circumstances with the caller and together work out what options are available.
You don't have to be a trained counsellor to work on our helpline – we offer full training. Our National Helpline is based in Richmond-upon-Thames, but we offer the opportunity of working remotely once you’ve completed your training – meaning you can volunteer from wherever you are.
What we offer
- Free Bereavement Foundation training, including the Helpline elective
- An assigned supervisor, available for support before and after calls
- Monthly group supervision
- Remote working
- Continuing Professional Development (CPD) opportunities; talks and workshops for volunteers from external organisations and speakers
We ask our volunteers to commit to at least one shift per week of 3-4 hours for a minimum of one year.
Contact us for more details and training dates.