Cruse Bereavement Care, South West Surrey Area


Become a Helpline Volunteer

The Cruse National Helpline is a key part of our services – it’s often the first point of contact for people desperate for help making that very brave initial step to get support. As a volunteer you would offer immediate support by both phone and email, explore the circumstances with the caller and together work out what options are available. 

You don't have to be a trained counsellor to work on our helpline – we offer full training. Our National Helpline is based in Richmond-upon-Thames, but we offer the opportunity of working remotely once you’ve completed your training – meaning you can volunteer from wherever you are.

What we offer

  • Free Bereavement Foundation training, including the Helpline elective
  • An assigned supervisor, available for support before and after calls
  • Monthly group supervision
  • Remote working
  • Continuing Professional Development (CPD) opportunities; talks and workshops for volunteers from external organisations and speakers

We ask our volunteers to commit to at least one shift per week of 3-4 hours for a minimum of one year.

Contact us for more details and training dates.

Mission Statement

Somewhere to turn when someone dies

Cruse is a national charity that provides advice, information and support to anyone who has been bereaved (children, young people and adults), whenever or however the death occurred. The service is provided by trained, experienced volunteers and is confidential and free.