Surrey Libraries


Digital Buddy Role

This role allows you to use your interest in technology to support library customers with their digital access. Whilst you may occasionally be involved with group sessions in the library, Digital Buddies regularly work on a one-to-one basis with individuals who book a session at one of our libraries. In these sessions, you might help with a specific basic IT task, such as connecting a mobile phone to our Wifi network, or downloading an app onto a tablet. Some of our customers might need help accessing digital resources like search engines or our library website.

It's quite a flexible role, so you can agree on a time, date and Library that suits both you and the Library where you choose to volunteer.

What skills and experience will I need to be a Digital Buddy?

  • Good standard of education, preferably level 2 (GCSE at Grade A -C or equivalent) in both English and Maths
  • Confident in basic use of computer and the internet but not necessarily an expert
  • Good people skills e.g. friendly, helpful and with a good sense of humour
  • Good clear communication
  • Patient with first time computer users who may lack confidence

 

For further information please click on the Fill in an Application button.  .  Please be mindful that this will direct you to our own application form and so perhaps save your fuller answers for that one.