British Red Cross

Emergency Response Volunteer (ERV)

About the British Red Cross

The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.

We are part of the global Red Cross and Red Crescent humanitarian network and we refuse to ignore people in crisis.

About this service

The British Red Cross responds to hundreds of UK emergencies every year - from major floods to house fires and transport accidents. Our trained volunteers are always available to help, working closely with the emergency services, local authorities and other agencies to support their work responding to crises.

About this role

As an emergency Response Volunteer, you may be providing much needed practical and emotional support to individuals, as part of a team, in support of category 1 and 2 responders and other agencies following an emergency or major incident.

In addition, you could provide "behind the scenes" support to the response.


this can be varied and may include rest centres, within BRC vehicles or at Red Cross offices.

Reporting to :

Service Co-ordinator, Emergency Planning and Response.


the frequency of how often you are able  to and wish to volunteer in an emergency is dependant on your availabilty.

The choice is yours.

Depending on arrangements within your local British Red Cross Area, you could be part of a rota system or you may called as and when an incident occurs.

Typical tasks might include

Offering practical and emotional support to those affected by significant events or disaster. This may include; providing basic provisions and facilities, shelter, signposting to other organisations or assisting with seeking temporary accomodation. You may be providing emotional support to people who have been evacuated to a rest centre due to a flood in their home.

> Working alongside other volantary organisations and local authority/statutory service partners.

> Administation and maintenance of appropriate records.

> Carrying out tasks as agreed with the team leader and as per skills training

> Attending briefings and debriefings given by the team leader or responding agency

What we are looking for  

We keep the service user at the heart of all we do working to understand their needs and the difference we make. As well as good interpersonal, diplomacy, communication and teamwork skills, we are looking for people who have, or are willing to undertake further training, paticularly any technical requirements.

> Willing to respond if on call, including unsicial hours.

> Able to support others in a calm, logical and responsible manner, with listening and empathetic skills, even when     under pressure.

>Able to follow processes that relate to the role

> Committed and available to undertake training and attend exercises which are appropriate to the role.

> Willing to uphold the fundemental Principles of the International Red Cross and Red Crescent Movement and adhere to the Society's Equal Opportunities Policy

> This role requires a DBS/PVG check to the appropriate level.

What we offer

> The chance to work with a variety of different people from different walks of life and make a real difference to their lives.

> The opportunity to work with a range of external agencies

> Comprehensive training so you can represent the Red Cross with confidence

> Appropriate safety/protective work wear as required for your role

> A great opportunity to develop your existing skills to gain new ones

> The company of a warm and friendly team of like-minded people

> Reimbursement of out-of-pocket expenses when on duty

Being a volunteer for the British Red Cross means that you can proudly say you are part of the world's largest humanitarian organisation.

Additional information

if you have a full UK driving licence, you may be asked to drive a BRC vehicle.

You may be required to wear personal protective equipment in accordance with local arrangements.

Young people and this role

We value the skills, energy and enthusiasm that young people bring to the Red Cross. To volunteer for this role you must be aged 18+. However (subject to a risk assessment, safeguarding requirements and parental consent) those aged 15 - 17 can be involved in a variety of activities such as promoting the service, supporting service volunteers and undertaking training.

Core learning/requirements

Approximate training hours 24.


Minimum Induction - within 3 weeks

Has been introduced to Line Manager and role description and availibilty discussed

Has been familiarised with area call out procedures

Has been given a H&S briefing pertinent to the site they will normally be operating from

Has been familiarised with any equipment/vehicle use that may be required to carry out the role

Has received any work wear, if required, for the role

Full Induction - within 3 months

British Red Cross Foundation Course e-module (IN-FCEL)

Foundation course (IN-FC)