Yvonne Arnaud Theatre


Front of House Volunteer - posted 22/10/2020

 

THE YVONNE ARNAUD THEATRE

Established in 1965, thanks to public support, the Yvonne Arnaud presents a programme of top quality drama, both touring and in-house productions, and our own annual pantomime.

 

As we plan the future of the theatre, post Covid-19, we are recruiting a regular team of volunteers who will act as ushers for our productions and be able to assist with other front of house activities as required.

 

Our programme will include more home grown productions, alongside a diverse selection of plays which will represent contemporary theatre-making at its best.

 

This is a great opportunity for anyone who loves theatre to be part of our story.

 THE ROLE

Our Front of House Volunteers will be an integral part of the Front of House Team. They will meet and greet our audience members, and take primary responsibility for the health, safety and comfort of the public while they are on the premises.

 

For many members of the public the Front of House team are their first point of contact and will influence the first impression they have of the theatre. All team members will be expected to give patrons a warm, friendly and professional welcome and deal with all queries in a helpful manner.

 

Shifts will be during the day, evenings or weekends and will be advised in advance on a rota. They are subject to availability, depending on the size of the audience for the performance.

 

Minimum Age 18 years

 

TRAINING

 

Full training under the guidance of the Front of House Manager and the Duty Managers will be given to allow you to carry out your duties with confidence and help you to provide an excellent service to our patrons.

 

 

SKILLS / ABILITIES
  • Strong communications skills
  • Commitment to high levels of customer service
  • Complaint handling experience
  • Cash handling experience

PERSONAL QUALITIES

 
  • A positive, adaptable attitude and an ability to work under frequently changing circumstances
  • To be tidy and well-presented at all times
  • A passion for live theatre and entertainment
  •  A good communicator and forward thinker

Mission Statement

As a registered charity, our mission is to enable as many people as possible in Guildford, Surrey, and beyond, to experience the thrill and delight of the vibrant excellent live theatre which we present and produce. 

Your support is fundamental to our survival and success, and there are many ways in which you can support us to ensure we continue to meet this mission.