Pathways Community Support

Customer Service Volunteer

What will you do?

  • complete an introduction to the Pathways Community Support project and training for your role
  • welcome all clients and other visitors to the Pathways Community Support project
  • explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
  • answer the telephone, reply to emails
  • help with the day to day running of the Pathways Community Support project
  • uphold all Covid-safety procedures for yourself, clients and visitors


What’s in it for you?

  • gain and build on valuable skills and experience such as communication, IT skills and working in a team
  • increase your employability
  • contribute to the smooth running of the service which makes a real difference to peoples’ lives
  • work with a range of different people, independently and in a team.


Allowable expenses will be reimbursed.


What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have good basic IT skills
  • be calm under pressure
  • be willing to learn about and follow the Pathway Community Support service’s aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role


How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and talk to us.


Valuing inclusion


We welcome volunteers from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.


If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss flexibility around time, ‘what you will do’ and how we can support you please apply through VASWS.

Mission Statement

Haslemere-based Pathways Community Support project exists to coordinate and host services to assist those hardest hit by the coronavirus crisis to get back on their feet. To that end we aim to offer a broad range of support including pathways back into work or training, benefits advice, mental health and well-being opportunities, for all ages.  This means that people in the local area can have the opportunity to be seen in their home town, reducing the need to travel to Guildford Job Centre etc, the costs, potential added health risk, and the carbon footprint that involves. The Job Centre also offers job and training schemes to suit all stages of life and career, including young people, and can also signpost to domestic abuse and mental health services. For more information email