St John Ambulance - Surrey

Hospital Care Volunteer with St John Ambulance - Posted 29.06.2023



Are you passionate about delivering high quality person-centred care? Would you enjoy working in a busy hospital environment as a part of a caring team lead by healthcare professionals? Do you want to ‘make a difference’ within the NHS?


As a Hospital Care Volunteer, you will undertake a number of clinical activities under the direction of NHS clinicians in a variety of hospital environments including wards and Emergency Departments; you will also work alongside NHS colleagues, to meet the person-centred care needs of the patients at a high and consistent standard, improving the patient experience in hospital.


What you would be involved in (responsibilities):

• Providing patient-centred care to patients within an NHS Trust (this could include the Emergency Department, Urgent Treatment Centre, wards or other varied opportunities as agreed)

• Utilising your new skills to undertake vital signs observations, assisting patients to eat and drink, providing comfort & support to patients and their families/carers, recording any changes in your patients and taking appropriate actions and recognising & escalating emergencies as appropriate

• Supporting the smooth running of the working environment in the hospital through undertaking Infection Prevention & Control duties and maintaining a clean and safe environment

• Continuing to develop your clinical, care, and communication skills as part of an ongoing development plan within your hospital team.


What you would be accountable for:

• Representing St John Ambulance and modelling our HEART values whilst undertaking these volunteering opportunities

• Ensuring that you only undertake clinical care you have been trained to perform

• Taking relevant information from the patient or others as appropriate, reporting to a healthcare professional, or others as required, whilst maintaining patient confidentiality

• Adhering to relevant policies and procedures as trained.


What you will influence:

• By working alongside the NHS team, you will be able to provide patients with excellent person-centred care ensuring their needs are met and improving and enhancing the patient journey in hospital

• By providing support to the NHS, you will enable them to have a greater capacity to provide specialist care

• By working in this environment you can be a shining example of St John Ambulance HEART values within the community you serve.


The training and support we will provide for you over is as follows:

• Welcome programme introducing you to the project & wider charity

• Training in appropriate SJA policies

• St John Safeguarding training relevant to your role

• First Aid training

• Out of pocket expenses.


Our values

This role requires the volunteer to embrace the organisation’s vision and values, which are:



Treating others with compassion and respect.



Taking pride in an excellent job.



Delivering what we promise.



Constantly learning and improving.



Working together effectively.


The way we do things as a charity is underpinned by these ‘HEART’ values. We expect all our people to uphold and apply these values in all they do.



  • This role is exempt from the provisions of the Rehabilitations of Offenders act.
  • We have recently changed our application process. Applicants now join St John Ambulance as a general volunteer, rather than applying for a specific role. You will first meet your local unit and thereafter you can apply for a Hospital Care Volunteer role.


What skills do I need?

•            Ability to communicate effectively verbally with a wide range of people

•            Ability to motivate, inspire and support others

•            Ability to build and maintain effective working relationships with a wide range of people

•            Strong listening, compassion, and empathy skills

•            Strong planning and organisational skills

•            Enthusiasm for the work of St John Ambulance and ability to model our values

•            Leadership and people management skills

•            Ability to work proactively and on own initiative

•            Ability to work as part of a team

•            Comfortable with Microsoft Office applications

•            Ability to volunteer flexibly and across geographically dispersed locations

•            Be physically capable of undertaking basic patient handling procedures

•            Be able to accurately record information on the status and care of patients

•            Be prepared to support a wide range of patient needs upon completion of appropriate training.

To apply or for further information, please fill in the Application form.