Waverley Borough Council Housing Volunteers

Waverley Housing Tenants Complaints Panel

The Waverley Housing Complaints Panel are a small group of volunteers who, when requested, help to resolve Housing complaints locally.

Part of the Waverley Borough Council complaints process , the group provide an option for tenants to have their complaint reviewed before progressing to the Housing Ombudsman Service, if local resolution is not possible.

Group members use their local knowledge and life skills to work with tenants and Waverley Council to find solutions to complaints raised.

Meetings are held at The Burys, Godalming. With the frequency being every three months unless the group are called to review a live case.

Full training, travel expenses and refreshments provided.

Please note this volunteer role requires you to be a Waverley Borough Council tenant

Please click on the Sign up button if you are interested in this role and would like further information.