Healthwatch Surrey (Guildford)

Community Listener

Healthwatch Surrey is supporting the NHS and social care by helping them to understand what is working well and not so well for people in Surrey. 


  • Healthwatch Surrey is a statutory organisation that listens to what local people have to say about the health and social care services they access.
  • We take their views and concerns to decision makers, to influence and improve how local services are run.
  • We keep an eye on changes to services and make sure that local people are consulted in decision making and in the design of local health and social care services.  

What will I do as a Community Listener?

  • Our Community Listeners support us in reaching out to the community in their local areas, across Surrey. 
  • They listen to what local people have to say about the health and care services they use, and accurately record their personal experiences, whether good or bad, and identify key themes.
  • They also provide information about local health and care services available in the area, and how to access them. 
  • We're currently looking for Community Listeners in the Guildford and Waverley area.

How does this make a difference? 

We work closely with the CQC, Surrey County Council, Clinical Commissioners and NHS service providers in Surrey to provide feedback from patients, escalate concerns and work to improve services based on the patient experiences our Community Listeners have collected. We engage with hard to reach communities, especially those at risk of health inequalities to ensure everyone has a say in the care they receive.  

This role will suit someone who:

  • Is interested in health and social care
  • Has a caring attitude
  • Enjoys talking to people
  • Is a good listener
  • Is confident and outgoing
  • Can accurately record information
  • Enjoys working as part of a team
  • Is organised and reliable 

Where will I be volunteering? 
Our community listeners visit a range of different clinical and community based settings. This includes, hospitals, GP surgeries, day centres, community cafe's, Mother and toddler groups and more! All of our visits are booked in advance with the setting and you will be fully supported by a member of our engagement team.    
What time commitment will I be expected to make? 
Our volunteers typically give 2 to 3 mornings or afternoons a month, however you can give more or less of your time if you wish - volunteering with us is flexible, and you pick which activities you wish to support us with. 
Will my expenses be paid? 
We reimburse volunteers for travel expenses.  
What training will I need? 
A comprehensive induction and training in safeguarding, equality and diversity, data protection and community engagement will be provided for this role, as well as ongoing support. 
Will I need a DBS check? 
You may be required to undergo a standard DBS check to complete your volunteer role.  
What are the next steps? 
To apply to become a Community Listener, visit our website to download and complete an Expression of Interest form or contact our Volunteer Officer:  

Mission Statement

Healthwatch Surrey is an independent champion that gives the people of Surrey a voice to improve, shape and get the best from health and social care services by empowering local people and communities.