Citizens Advice Waverley

Community Engagement Officers - Citizen's Advice Waverley - posted 25.08.2022

Citizen’s Advice Waverley is looking for positive, open and approachable people who are both excellent communicators and team workers, who respect others differences and are fully committed to the aims and principles of Citizens Advice to fill the following role:


Community Engagement Officers

Outreach services are based within the local community of Waverley to provide advice, information and assistance to clients who are marginalised and face potential exclusion of access to advice to tackle the problems they face in a variety of subject areas.   These include, but not exclusively, housing, benefits, consumer protection, debt and money problems, employment, education, care, immigration and family issues.

You will provide services to Citizens Advice Waverley’s Quality Standards procedures and will manage a busy caseload as well as taking full part in duties in our offices including providing telephone advice. These roles will be key contributors to developing the capacity and capability of people who live and work in Waverley.  Travel within the area is essential and ideally you will have a car.

Contact us by clicking on the 'Fill in an Application' link at the top right hand side of this page if you would like to know more.

Mission Statement

We help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

We operate from offices in Cranleigh, Farnham, Godalming and Haslemere, offering a five days-a-week telephone, drop-in and appointment service.  We have over 160 volunteers across our offices, undertaking many roles.  These include fundraisers, trustees, administrators, receptionists, social policy campaigners, advisers and assessors.

We use the information we gather carrying out this work to campaign for social justice, so that individuals do not suffer through a lack of knowledge or an inability to express themselves effectively.