MS Society Surrey Group (Guildford)

Lead Support Volunteer

Why we need you

We’re the MS Society – a community of people living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. Our volunteers are a key part of achieving our goals and their support is vital.

What the role involves

This role may vary depending on needs, but is likely to include:

Coordinating and managing the MS Support team

Recruiting new Support Volunteers where need is identified

Reporting MS Support team issues and achievements to the group 

Connecting and signposting MS Support Volunteers and those they support to other services 

Maintaining a list of relevant services, for example befriending services, benefits advice, health and social services and MS professionals

Ensuring grant giving best practice is followed and continually monitored

Developing a basic knowledge of statutory services and benefits relevant to people affected by MS

Ensuring Support Volunteers recognise the boundaries of their role

Promoting our information resources for people affected by MS

Advising on and/or helping set up partnerships with other organisations such as the Citizens Advice Bureau

We can support you to develop the skills you need for this role

What you need for this role


Confident using the internet and email 

Able to adopt an objective view rather than a personal one 

Empathetic listening and interpersonal skills 

Able to apply disability, equality and inclusion practices 

Able to keep people’s personal data safe


Willing to develop skills and experience 

Able to support volunteers, recognising and maximising their skill sets and aspirations and helping them deal with any issues  

In order to volunteer in this role you will need to:

Complete a disclosure (DBS) check. 

Complete our Support Volunteer induction

Our commitment 

Offer you a role that fits with your life 

Help you learn your role and support you to learn as you go 

Reimburse your out of pocket expenses 

Listen to your feedback and welcome your ideas 

Value your personal contribution 

Thank you for the impact you deliver

Your commitment

Respect the boundaries of your role and our Code of Conduct 

Keep yourself and others safe 

Complete the necessary learning pathway for your role 

Express your ideas 

Recognise the limits of your experience and expertise 

Stay connected and up to date  

Note that this role involves working with vulnerable people and so requires a DBS check.

Interested? Please click on the 'application form' button and complete the short online form and we will be in touch to discuss more about the role, with no obligation.

Mission Statement

Our vision
A world free from the effects of MS.
Our mission
To enable everyone affected by MS to
live life to their full potential and secure the
care and support they need, until we
ultimately find a cure.