British Red Cross


British Red Cross - Customer Service Volunteer x3 - Mobility Aids - WOKING.Posted 16.02.2022

Role Description:

Customer Service Volunteer (Mobility Aids) Role Base: Office

Why we want you If you enjoy being in an office environment, are compassionate and like meeting people then this could be the role for you. Thanks to volunteers like you we can provide people in your local community with wheelchairs and other mobility equipment to help them through a crisis. This vital service enables people to maintain their independence and quality of life after an illness or injury. Whether it is to help take a relative out, or take a child to school, it makes a difficult and distressing time a little bit easier. Spread the power of kindness with us and help make sure that everyone who needs one can get a wheelchair.

What you will be doing • Providing great customer service issuing wheelchairs/equipment and receiving returns. • Using a computer-based stock control system. • Demonstrating safe use of the equipment. • Receiving payments / donations. • Dealing with enquiries from people wanting to hire/loan a wheelchair or other equipment (online, phone and in person).

The skills you need • Physically able to safely lift or move wheelchairs and other mobility equipment. Some customer service experience is desirable. • Enjoy meeting people and good interpersonal skills. • Able to work independently and in a team. • Good IT skills and able to complete on-line training. • Able to commit to a regular shift on a weekly basis.

• What’s in it for you • Meet new people and be part of a dynamic and inclusive team. • A great opportunity to use your existing skills or gain new ones. • All training and induction for the role (there is no charge for training). • Reasonable pre-agreed travel expenses for the role including for attending training. • An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives. 

The role is for Monday - Friday: 10.00-12.00 or possibly10.00-2.00.

Under-18s: Due to Covid19 restrictions we regret that we are currently unable to provide the required level of supervision, so we cannot offer this opportunity to under18s in most of our locations.

To apply, or to ask for further information, please fill in the Application form.

Mission Statement

About the British Red Cross

The British Red Cross helps people in crisis, whoever and wherever they are. We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies.

We enable vulnerable people in theUKand abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives.