Surrey Drug and Alcohol Care Helpline

Telephone Helpline Volunteer

Are you able to help people in need find the right support they need?


Can you spare 5 hours or more a fortnight to help us provide a 24 hour, seven days a week, confidential helpline for people with mild to moderate mental health problems, drug or alcohol problems?


We answer calls predominantly from people in Surrey:

  • Providing listening and emotional support that is confidential.

  • We are non judgemental and signpost to other agencies.

  • Refer callers into treatment services.

No qualifications are needed as full training will be provided, but you will need a friendly and calm telephone manner with the ability to communicate effectively. We welcome volunteers from all backgrounds.


  The Helpline is operated from your own home, at no cost to you.


Our training programme operates over 5 Saturdays, not consecutive and help with travel expenses is given and lunch is provided. 

Our next training is on 10th, 17th and 24th September.


For further information or an informal chat, please fill in an application form.

Mission Statement

Surrey Drug & Alcohol Care is a registered charity which has been set up as a result of a need in the county of Surrey for a confidential Freephone help line for substance misusers and those with mild to moderate mental health problems, their families, friends and colleagues, aiming to make a difference to their lives. Trained volunteers respond to the distress caused by substance misuse or mental health on a high quality help line that is accessible 24 hours a day, 365 days a year, emphasising empowerment and self-help.


  • To provide information about county and countrywide resources and support to persons and organisations helping people experiencing the effects of substance misuse.
  • To promote mental health well being county-wide.
  • To promote, liaise and exchange information with relevant agencies both within the Surrey area and outside.
  • To raise public awareness of the continuing impact of substance misuse.
  • To advance the education of the harmful effects of drugs and alcohol amongst those young students in full time education in Surrey and professional groups.
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