Crossroads Care Surrey

Crossroads Care Surrey Befriender


Volunteer role – Crossroads Care Surrey Befriender


  • Know that you are making a valuable contribution in supporting carers and people with care needs in your local area
  • Acquire new skills and increased confidence
  • Make new friends   

The role will support Crossroads Care Surrey in responding to Covid-19 by providing telephone or video call befriending support to people who are isolated at home and providing full time care for a person that is sick, disabled, infirm or living with End of Life conditions.  We would like to give support, conversation and companionship to Carers that are committed to providing care for a family member and with little opportunity for a break.  


We would like to give befriending support to carers, enabling them to benefit from friendly support and someone to just check in on their wellbeing.  Calls could last anything from 10 minutes to half an hour and you will ensure you can listen with understanding and patience and then respond appropriately.  We will support you in developing your befriending skills.



  • Access to a phone, tablet or PC and willingness to connect to cloud-based telephone and rostering system
  • Interest and skills in digital technology would be helpful as we explore new virtual initiatives that will support older people and carers with improving their access to online information, services, and support.


General caring skills which will include:

  • Patience
  • Sense of humour
  • Listening skills
  • Adaptability
  • Discretion
  • Honesty and reliability
  • Confidentiality



Anything from 1-5 days per week, depending on what suits you.  We can work around times that you are available so mornings or afternoons only will be fine.  We ask if you will commit to providing consistent support to one person each week, and more if you have the time.



  • Regular support and supervisions from Care Operations team staff
  • Certificated e-learning trainings


  • An enhanced DBS check, which the company will provide; and
  • Two relevant satisfactory references



Crossroads Care Employer`s Liability Insurance provides cover for its volunteers.






Mission Statement

Crossroads Care is Surrey's leading charity providing respite care support to Carers. We've been working across Surrey for over 30 years, with our core purpose being to improve the quality of life of unpaid carers and those they are caring for. 


COVID-19 Emergency Response

As a result of Coronavirus, Crossroads swiftly implemented a response by providing essential shopping and prescription collection services to carers and to other vulnerable people that were isolated at home. We provided regular wellbeing calls to check in on people to see how they were coping and to offer support with shopping. We're now developing a volunteer based Outreach Support and Telephone Befriending with Digital Tech project largely in response to Covid, but which enable us to continue to support people who need it with shopping and prescription collections, and also with support in learning and using digital technology.  We are seeking new volunteers who are interested in providing Outreach Support and / or Telephone or Digital Befriending.


As an Outreach Support Volunteer you would support people living in the same borough as yourself with shopping and prescription collections. We would provide you with appropriate PPE and pay any related fuel costs.  


As a Befriender you would support carers and other older people, or those being cared for, who are feeling isolated and alone and who would benefit from having someone to speak to simply to chat about life, the weather, local services and events etc. We're interested in hearing from volunteers who are relatively IT savvy and would be able to connect to our Cloud based phone system to make telephone or virtual calls to clients. We'd also like volunteers to get involved with an exciting new Befriending with digital tech project, through which you would be able to support people in learning to use, or building confidence in using laptops, smart phones and tablets. Even if you're not computer savvy, but would benefit from being a befriender yourself, please get in touch.


We're also looking for new Trustee's to join us now, so if you're interested in supporting us in leading the development of respite services for carers in Surrey, please enquire through our website


We are also always looking for people that are interested in other volunteering roles, including by offering support in care or club settings, in the community or in the head office.


If you are interested in becoming part of our Surrey wide team and being involved in providing support to your community, please email us at to request a volunteer pack.


We'd love to hear from you... if you have a good understanding of what it's like to be a carer and are looking to give something back through volunteering.