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As a Gatehouse volunteer at Rippon Lea you will be the first face of our visitors encounter and your role is vital to their successful visit by welcoming to our special place.
As the first point of contact, you represent the National Trust of Australia (Victoria) and help create a positive and engaging visitor experience. Volunteers support the retail operations of the Gatehouse Shop, promote NTAV membership, and assist with general visitor enquiries.
Volunteer activities could include
- Greet and assist visitors upon arrival
- Operate the Gatehouse Shop, including ticketing and small refreshment stand
- Promote and process NTAV memberships at the checkout
- Inform visitors about what's on offer at the property
- Answer general visitor questions and refer complex enquiries to the Property Manager
- Maintain a welcoming and tidy retail space
- Contribute to the NTAV’s mission by inspiring appreciation for Victoria’s cultural heritage
Benefits for our Volunteers
- Be part of a passionate and supportive team
- Meet new people and engage with the public
- Contribute to the preservation of one of Melbourne’s most iconic heritage sites
- Gain experience in customer service and retail
- Learn about Australia heritage and cultural sites.
- Meaningful volunteering with contributes to health and well being
- Free entry to site where volunteering with a guided house tour, including events and exhibitions, on application.
- Join a community of volunteers, with regular meetings and opportunities for attendance at events and outings organised by NTAV.
- Chance to make a positive difference to our cultural heritage
Skills, qualifications or experience required (or desirable) for role
- Excellent communication and interpersonal skills
- Friendly and approachable manner
- Willingness to learn about the history of Rippon Lea and its gardens
- Retail or point-of-sale experience (desirable but not essential)
- Basic IT skills (e.g., using rosters, email, or POS systems)
- Willingness to learn and follow procedures
Thank you for considering volunteering with us. We believe in inclusiveness, diversity, and equality and are committed to ensuring that our workplaces are a reflection of that. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies.
We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
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