The Visitor Experience Support Volunteer plays an important role in welcoming and assisting guests at the Old Melbourne Gaol. Volunteers help create a positive, engaging, and informative visitor experience by providing friendly greetings, wayfinding, and general information about the site and its history.
Time Commitment: Saturdays, 10:30am–3:30pm
Key Tasks and Responsibilities could be
Warmly welcome visitors on arrival and create a positive first impression.
Provide general information about the Gaol, its exhibits, visitor flow, and onsite facilities.
Assist visitors with any additional information they require to enhance their visit.
Support Property staff with visitor engagement and crowd flow as needed.
Maintain an approachable, helpful presence throughout the shift.
Follow all site procedures, including safety, emergency, and visitor service guidelines.
Please note : This is not a Tour Guide position but a support role within the venue.
Skills desirable
Friendly, welcoming, and confident in engaging with the public.
Strong communication and interpersonal skills.
Interest in history, heritage, or cultural tourism (desirable but not essential).
Ability to work independently and as part of a team.
Reliability and punctuality.
Training & Support
Volunteers receive role-specific induction and orientation.
Ongoing guidance is provided by the Property Support team.
Additional training opportunities may be offered.
Benefits of Volunteering
Contribute to a heritage site of significant cultural importance.
Gain customer service and visitor engagement experience.
Meet like‑minded volunteers and staff and make new friends
Be part of a supportive and welcoming volunteer community.
You will be one of a team of experienced volunteers. The National Trust is a not for profit organisation that aims to conserve Australia’s history and heritage for present and future generations.
Volunteers can be provided with a letter of reference.
As part of the application process, we will ask you to agree to register as a National Trust Volunteer. Volunteers are required to have a current Working with Children’s Card (free for volunteers).
Thank you for considering volunteering with us. We believe in inclusiveness, diversity, and equality and are committed to ensuring that our workplaces are a reflection of that. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies.
We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
