Legal Clinic Administrative Volunteer
**Please note that this volunteer opportunity is currently unavailable. However, please feel free to indicate your interest in this opportunity so we can reach out when it becomes available**
Legal Clinic Administrative Volunteer Role Description
About Us
The Esperanza Center is a comprehensive resource center whose mission is to welcome immigrants by offering hope, compassionate services, and the power to improve their lives. Since 1963, immigrants from all over the world have trusted the center to help them navigate life in a new country. Our dedicated staff and volunteers provide services related to education, health care, immigration legal matters, family reunification, and general community support to thousands of immigrants each year.
Immigration Legal Services (ILS) was founded in 1994 to provide low-cost legal counseling and representation in humanitarian and family-based immigration matters. As one of the largest non-profit immigration legal services providers in the state, we serve individuals from over 150 different countries who reside in Maryland or have immigration cases in Maryland. We assist clients and their family members seeking to obtain, extend, or retain lawful immigration status or citizenship in the United States.
Description
The Legal Clinic Administrative Volunteer will assist in preparations before legal clinics by managing client communication, gathering relevant information and documents, and organizing case files. This will facilitate the legal clinic operations and will ensure compliance with documentation best practices.
Tasks
- Call ILS clients to schedule interested clients for legal clinic
- Complete screening process by calling prospective clients on the phone and recording client answers so Pro-Bono Coordinating Attorney can efficiently determine client eligibility
- Ensure clients complete needed documents, following up with clients when needed
- Confirm appointments with clients
- Scan and organize documents related to client cases for easy access
- Provide high-quality customer service to clients
- Maintain strict confidentiality at all times
- Other tasks as assigned
Requirements
- 18 years of age or older
- Able to volunteer for 6-8 hours/week
- Able to volunteer for at least 2 times/week for 6 weeks
- Fluent in English and Spanish
- Strong customer service skills
- Comfortable talking on the phone for majority of time volunteering
- Proficient in Microsoft Office Suite
- Demonstrates patience and compassion
- Committed to diverse work environment
- Background check required
Physical Demands
- Able to remain in stationary position for majority of volunteer time
- Able to communicate information and ideas so others will understand. Must be able to exchange accurate information with staff and clients
- Able to observe details at close range (within a few feet of observer)
- Constantly operates office productivity machinery such as a computer, desk phone, scanner, copy machine, and computer printer.
- Sometimes positions self to maintain files in file cabinets
- Sometimes moves about the inside of the office to access office machinery, office supplies, file cabinets, etc.
Schedule
This is an in-person volunteer position at the Esperanza Center. The Esperanza Center is located at 430 S Broadway, Baltimore, MD 21231. The Legal Clinic Administrative Volunteer will come in for 3-4 hours 2 times a week for a total of 6-8 hours a week. Immigration Legal Services is open 8:30am-4pm Monday-Friday. Exact schedules can be negotiated.
**Please note that the first step in the process of becoming a Legal Clinic Administrative Volunteer is to attend a Volunteer Information Session, which can be scheduled through the volunteer application**
Any Questions?
Please contact the Volunteer Coordinator at VEsperanzaCenter@cc-md.org.
Mission Statement
To welcome immigrants by offering hope, compassionate services, and the power
to improve their lives.
