Retail Assistant - Watford Parade


Retail assistant volunteer








One of 34 charity shops across Bucks and Herts (full list at the end)

Time commitment:


Flexible – we will work with the time that you can give. We hope you can offer a minimum of 2 hours at a time.


Rennie Grove Peace Hospice Care (RGP) vision


We will support people of all ages who are affected by a progressive life-limiting illness, and those who care for them, to live as well as possible by providing choice and ease of access to a wide range of palliative care and bereavement services across west Hertfordshire and Buckinghamshire.


Purpose of this role


We’d like all our customers to feel at home when they come into our shops. Your role would be to help with the day to day running of the charity shop, to put the customer first and help them with their purchases or answer any queries they may have.


Our retail volunteers are often the first and only contact that our customers have with RGP and provide a friendly and welcoming service, so helping to increase the chances of customers becoming loyal supporters.


Main tasks


  • Using the cash till
  • Receiving donations
  • Sorting, valuing, pricing and displaying donations of all kinds, and steaming clothes
  • Supporting the retail managers and assistant to cull and replenish stock regularly to keep displays fresh
  • Engaging with customers and encouraging them to buy lottery tickets and sign up for Gift Aid
  • General housekeeping to keep the shop floor and back room clean and safe
  • Engaging with mandatory training


What are we looking for?


  • Great customer service with a polite and friendly manner
  • Someone who can represent Rennie Grove Peace to the highest standards, showing respect for others at all times
  • Someone who enjoys working as part of a team in a busy shop, and is happy to work within the shop guidelines
  • A reliable person who can let the managers know if they can’t attend their shift
  • Someone who is willing to learn new skills and engage in the training provided


Training and support


  • you will be line managed by the retail manager or assistant
  • there will be some mandatory training that you will need to complete at the start of your volunteering with us and then periodically afterwards as refresher training
  • your line manager will organise training specific to your role


What you need to know


  • you will be offered a taster session to see if you enjoy the role and we think it is right for you
  • you will complete a volunteer application form and we will need to see a form of ID before you get started
  • we welcome everyone and will make reasonable adjustments should they be needed
  • we will pay reasonable expenses incurred, should you wish to claim them
  • we rely on the commitment of our volunteers to support our services, however we understand that you may sometimes need to take a break from your volunteering. When you are ready to return, your line manager will meet with you to talk about the role and make sure it is still right for you, and may ask you to complete some refresher training.


For more information please contact the volunteering team on 01727 731020 (Grove House, St Albans), or 01923 330330 (Peace Hospice, Watford),





Please see the next page for a full list of our shops:
















Area 1

Area 2





Bourne End




Chalfont St Giles

Hemel Hempstead – Henry Wells

Chalfont St Peter

Hemel Hempstead – Marlowes


Hemel Hempstead – Maylands


Hemel Hempstead – Warners End



Flackwell Heath


Holmer Green


Little Chalfont

St Albans – Fleetville

Princes Risborough – main shop & book shop

St Albans – St Peter’s Street


St Albans – Victoria Street


Watford – Bushey Mill Lane (Tudor)


Watford – Lower High Street


Watford – The Parade (Watford Pond)