Corporate & Fundraising

Community Ambassador



Community Ambassador Volunteer Peace Hospice Care 


Location:       Flexible across Hertfordshire

Time:             Flexible around your availability           

Frequency:   Ongoing

Duration:       Minimum 1 year

Interviews :     Late morning to early afternoon Wed 26th May 


 About Peace Hospice Care


 Peace Hospice Care provides specialist palliative care for adults in Hertfordshire, and the wider area, facing life limiting illness. We provide care through our:

  1. Peace Outpatient Services – which offers a range of wellbeing interventions, physiotherapy support, clinics, outreach work, supported by our Compassionate Communities Service and a counselling and bereavement provision. Our services support carers and patients from early diagnosis and throughout their illness by enabling and empowering them to manage their conditions. 
  2. Peace Community Services – which brings hospice care to patients’ homes and care settings. 
  3. Peace Inpatient Services – providing pain control and symptom management for patients at end of life and, also, for those patients who need short-term support to manage their illness. For those returning home, we work in liaison with our Community Services team and Rapid Personalised Care Service team.

We are committed to supporting and developing staff and volunteers and to making the most effective use of resources


Purpose of this role


 We are looking for Community Ambassadors who can help us to spread the word about what we do and why it matters and to represent Peace Hospice Care externally through visits to community organisations, healthcare settings, faith groups, schools and, occasionally, local businesses.  The role of the Ambassador will help to dispel myths about hospice care.  It will help to educate the public about the role of the Hospice in supporting patients and their families with life-limiting illness, from early diagnosis, throughout their illness and, for families and carers, through to bereavement care. 


As a charity, we rely on local community support and the Community Ambassador role will help to explain how we are funded, our need for ongoing support and the impact of our services and how individuals, families and health and care professionals can access, and find out more about, our services.  Our Ambassadors will help us achieve our strategic aims and reach more people and their families in our community living with a life-limiting illness.


Main tasks for this role


  • Promote the hospice by delivering engaging presentations to groups at external meetings or events about our Hospice services/functions. Attending planned fundraising initiatives, saying a few words of thanks and cheque presentations.
  • Attend PHC events such as, celebration events, corporate meet and greet and undertake Hospice tours
  • Using social media platforms, blogs, newsletters etc be a ‘face’ of Peace Hospice Care by sharing your story about how you became involved in the Charity and how your role as an Ambassador supports awareness for Peace Hospice Care
  • Link in with the compassionate communities’ network of neighbours to support awareness of Peace Hospice Care, helping them share information about PHC to their community groups
  • Supporting the work of the Community Engagement Coordinator who is responsible for the Ambassador role
  • Meeting clinical/health care/social care teams and highlighting how to refer to clinical and patient services
  • Share information provided on how people can get involved by reaching us and supporting us and identify other potential volunteers who would be willing to support
  • Explore a train the trainer role – and support other Volunteer Ambassadors to undertake this role
  •  In conjunction with all hospice departments, proactively research local groups and organisations which welcome outside speakers at meetings, events, AGMs etc, particularly focused on socially isolated patients & bereaved people, non-cancer patients and people in Hertsmere
  • Develop and regularly engage with a wide network of contacts that will help support awareness of Peace Hospice Care with organisations and community leads/groups, ensuring key contacts are informed and updated on Peace Hospice Care news and activities
  • Be a friendly face and aid during supporter-led events
  • Manage a promotional stall at events to promote all functions of Peace Hospice Care


Personal Skills and qualities that you will need


  • Enthusiasm for Peace Hospice Care
  • Excellent communication skills particularly presentation & public speaking skills
  • Digitally minded, confident using social media platforms, Facebook groups etc
  • Knowledge of using IT packages such as Microsoft office and PowerPoint
  • Confident in communicating with diverse groups of people
  • A commitment to and understanding of Diversity, Equality & Inclusion
  • Committed, reliable and have a professional demeanour
  • Ability to work using own initiative and highly organised
  • Have a personal connection to Peace Hospice Care (not essential) and would like to share your story


What you can expect from us


 Training & Development


New volunteers to Peace Hospice Care will receive a general introduction to the Hospice as well as a personal induction to your role provided by your line manager. These inductions will be held at the Hospice if Covid restrictions allow, or virtually

  • Regular updates on the work, new developments and stories of the Hospice to support your role.
  • Opportunities to attend bespoke training
  • Regular communication / reflection / updates on the role with the Community Engagement Coordinator



 Benefits and support


  • Reimbursement of travel expenses, up to an agreed maximum amount
  • Regular support through your allocated line manager
  • Access to volunteer meetings and social events
  • Engage and connect with people in the local community
  • Learn new skills


 What we expect from you


  • All voluntary roles are subject to receipt of satisfactory references from someone who is not related to you and has known you (preferably in a professional capacity) for over two years
  • Some voluntary roles involving access to vulnerable people or handling of sensitive information will be subject to enhanced DBS checks
  • Attendance at the induction and any volunteer check-in events.


If you would like to apply for this volunteering role please apply through