Van Drivers and Assistants
VOLUNTEER ROLE: Van Driver / Van Driver Assistant
REPORTS TO: Head of Retail Development
LOCATION: Larkfield Distribution Centre and surrounding area
PURPOSE OF ROLE:
The role is to drive Demelza vans or assist van drivers, loading and unloading vehicles and delivering orders to shops.
In addition, assist with the collection of donated goods and the waste materials from the shops for transport back to the Distribution Centre / other Demelza shops. The role may also involve collecting and delivering goods to customer’s houses, which may involve heavy lifting.
ROLE/DUTIES/RESPONSIBILITIES:
Assist with the safe un/loading of vehicles
Always follow the driver’s and Demelza’s policy on weight loads for the vehicle
Deliver shop orders and support the shop managers in all aspects of goods transportation
Collect donated goods, stock transfers and waste for transport back to the Distribution Centre / shops
Assist with furniture collections from the general public’s private property for transportation on to shops / Distribution Centre (heavy lifting required)
Ensure all paperwork is compliant (i.e., adherence to GDPR and customer’s personal data) and relevant processes / procedures are followed
Deliver excellent customer service to all internal and external stakeholders and customers every time
Help keep the van and Distribution Centre areas clean, neat and tidy
Ad-hoc duties in / around the Distribution Centre as required
Inform the Head of Retail Development of unavailability for scheduled duties, giving at least 24-hours’ notice
Attend meetings / in-house training sessions as required
SKILLS & QUALITIES:
Puts safety first. Complies with manual handling and Health and Safety requirements to ensure own safety, and that of colleagues and the general public at all times.
Delivers excellent customer service every time.
Displays a highly professional and caring attitude.
Always maintains Demelza’s confidentiality policy.
Acts as an ambassador for Demelza.
Team worker.
Good communication and interpersonal skills.
Reliable.
Can-do attitude.
TIME COMMITMENT:
Ideally a minimum of half a day a week
TRAINING AND SUPPORT:
You will be given a Volunteer Handbook, which covers mandatory training such as Moving & Handling, Fire Training, Data Protection and Safeguarding. In addition, you will complete an induction with your line manager. Specific, specialist training will be provided where appropriate/relevant to the area you will be assigned to. Ongoing support is available to volunteers through their line manager and voluntary services.
All volunteers must maintain their mandatory training to continue in their role.
TEAM DEMELZA
OUR VALUES & BEHAVIOURS
Fiercely committed to quality
The families and children we help, and our supporters, deserve nothing but excellence.
Each one of use has a vital role to play in providing unique care and support and we always strive to deliver a brilliant service.
By working and improving together, we can give even more families a chance to enjoy time as a family, for as long as they have.
Passion, performance and pride
We admit it. We love what we do. We feel privileged to support the families who trust us to care for those they love. And we couldn’t be prouder to be part of #TeamDemelza, it’s the most rewarding job in the world.
We believe in passion, performance and pride – it’s how we get the best from each other and deliver exceptional care and support.[Text Wrapping Break]
Human is our nature
Because we see the person and not the condition, we give each baby, child and family member a service that fits them as an individual. We’re all human, and through empathy and understanding, we can provide essential care as unique as the person its designed for. Our different roles, skills and experiences make us stronger. We value and respect everyone who is part of our story, from the families we help, to the supporters and volunteers who keep us going, to each member of staff.
Always honest, always authentic
We are clear, open and honest with everyone, because we value everyone.
It’s good to challenge each other, as long as its constructive – we always look for a positive solution that moves us all forward. We exist to give the best care and support to children and their families and that matters more than anything else.
Innovate, develop and improve
Each member of #TeamDemelza is driven to do better.
Through evidence, insight and experience, we’re constantly developing and improving to give children and families better care and support. Standing still doesn’t get us anywhere. We always look for ways to transform change into opportunity and growth.
SAFEGUARDING AND FREDIE
Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to valuing and respecting diversity and inclusion [FREDIE] and Demelza expects all staff and volunteers to share this commitment.
Some volunteering roles will require an Enhanced DBS Check - this does not mean that you cannot volunteer for us if you have a previous conviction. Demelza conforms to all aspects of the Rehabilitation of Offenders Act 1974.
VOL-DOC-1.1z
