Supporter Services Administration


Supporter Services Department Telephone Administrator

Supporter Services Department

Telephone Thanking Administrator

Based in our offices at our Kent Hospice in Bobbing, Sittingbourne, we are looking for assistance in our friendly Supporter Services Department. The main role is to telephone our Demelza supporters who have recently donated, thanking them for their support and building a relationship with them.

Requirements for the role:

  • Confident and professional telephone manner, making outbound calls to Supporters
  • Ability to record call conversations and feedback to the Supporter Services Manager
  • Knowledge of MS Office
  • Experience in using databases is an advantage

Hours and days are flexible, we appreciate any time that is able to be given. School hours are acceptable. Ideally we would suggest 9.30 am - 2.30 pm once or twice a week, however this is flexible.

Full training is given on the process around making and logging the calls, using Excel, as well as guidance on how to conduct the calls, and information on current news and activities at Demelza.

If you are a cheerful, positive person and are able to offer some time, we would be grateful. Please apply online to start with or contact us if you would like further information about volunteering.

 

What will you gain from volunteering

 

  • A chance to meet new people, make new friends and dedicate yourself to a rewarding role
  • Developing new skills, taking on new challenges and enjoying new experiences
  • Feel part of a special team, with the knowledge that you are making a difference
  • The opportunity to make an invaluable contribution to Demelza and learn about our services we provide to support our extraordinary children with complex medical conditions and their loved ones