Reception Kent

VOLUNTEER ROLE:

Reception Volunteer

LOCATION:

Demelza Hospice, Rook Lane, Sittingbourne, Kent 

HOURS/DAYS:

2 shifts are available. Either Monday 9am to 1pm or Thursday 1pm to 5pm

PURPOSE OF ROLE:

Based in Sittingbourne, our volunteer Receptionists offer a warm welcome and a friendly face to our visitors, children and families.

DUTIES:

• Answering telephone calls - not a busy switchboard, as most colleagues use a direct dial number
• Meeting and greeting visitors, children and families, staff, volunteers and trustees
• Administration duties - e-mail system, photocopying, scanning, assisting with mailshots
• Sorting incoming post and franking and preparing outgoing post
• Managing parcels and deliveries

If you enjoy meeting and talking with new people, this will be a fantastic opportunity for you to donate your time and skills to provide front-line support to our charity.

SKILLS & QUALITIES:

• Reliable and punctual.
• Friendly, personable and approachable. 
• Able to follow instructions individually and as part of a team.
• Respectful of confidentiality and sensitive environments

WHAT YOU WILL GAIN FROM VOLUNTEERING:

• A chance to meet new people and make new friends
• The time to develop new skills and enjoy new experiences
• A rewarding opportunity to make an invaluable contribution by helping Demelza support children with terminal conditions and their loved ones

TRAINING AND SUPPORT:

You will be given a Volunteer Handbook, which covers mandatory training such as Moving & Handling, Fire Training, Data Protection and Safeguarding.  In addition, you will complete an induction with your line manager. Specific, specialist training will be provided where appropriate/relevant to the area you will be assigned to. Ongoing support is available to volunteers through their line manager and the Voluntary Services team. All volunteers must maintain their mandatory training to continue in their role.

UNIFORM/DRESS CODE REQUIREMENTS:

• Smart office attire is required (a Demelza polo shirt can be provided if required)
• ID badge is provided and must be worn at all times

OUR VALUES & BEHAVIOURS:

Volunteers are expected to demonstrate and actively align to our organisational values and behaviours. The full values and behaviours documents can be found on the Demelza intranet.

SAFEGUARDING AND FREDIE:

Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Demelza also values FREDIE principles (Fairness, Respect, Equality, Diversity, Inclusion and Engagement) and expects all employees and volunteers to share this commitment.

Some volunteering roles will require an enhanced DBS check - this does not mean that you cannot volunteer for us if you have a previous conviction. Demelza conforms to all aspects of the Rehabilitation of Offenders Act 1974.