Finance

VOLUNTEER ROLE:

Finance Support

REPORTS TO:

Finance Assistant

LOCATION:

Demelza House, Sittingbourne

PURPOSE OF ROLE:

This is an exciting opportunity to be part of a Finance Team where your contribution will make a real difference every day. Whether you enjoy hands on tasks such as opening post and banking or prefer performing reconciliations, processing invoices (sales/purchase), administrative skill or having transferable skills, your involvement will help us meet Finance deadlines and help with the day-to-day smooth running of the department.

We welcome volunteers from all backgrounds and experiences who want to help our Finance Team, being able to offer your time flexibly—whether that’s a regular day each week, different days depending on your schedule, or just a few hours at a time to assist in producing a quality service.

ROLE/DUTIES/RESPONSIBILITIES:

Administrative and Support Tasks

• Support the Finance Team with record keeping and scanning helping to be a sustainable paper light department
• Assist with opening post, coin counting, banking and recording monies
• Support with recording various financial data such as day books
• Helping with “how to guides” and writing up manuals
• Preparing supported documents

Finance-Specific Tasks

• Assisting with Sales ledger such as raising invoices
• Assisting with Purchase Ledger such as processing purchase invoices into Business Central
• Assist with checking online expenses claims for relevant VAT receipts
• Checking supplier statements, chasing missing invoices,
• Assist with reconciliations such as bank, ledger and balance sheets
• Assist with Gift Aid checking ensuring eligible Gift Aid declaration available
• Support with various journals
• Purchase order checking
• Review and support Aged Creditors
• Assist with credit cards such as revieing journals, preparing reminder chasing emails
• Month end support such as preparing simple analytical comparisons, listing outstanding items that require investigation and updating trackers such as invoices received but not yet approved

Note: volunteers will not handle restricted data beyond what is required for the role and data will always be checked to ensure responsibility and controls stay with staff member   

SKILLS & QUALITIES:

• Trustworthy when handling cash-related tasks
• Comfortable handling numerical information
  • Reliable and able to work independently or alongside others
  • Organised, with good attention to detail
  • Good communication skills
• Able to follow written or verbal instructions
• Operate as part of a team
  • Able to maintain confidentiality
• Willing to learn finance systems (e.g., Business Central)
• Able to use Microsoft packages (but training will be provided for relevant tasks)

• • Friendly and polite when interacting with children, families, visitors and staff
  • Willing to follow all Health & Safety guidance

TIME COMMITMENT:

Volunteers should be prepared to make a regular commitment to suit personal availability which also helps to be able to plan workload to meet deadlines

TRAINING AND SUPPORT:

You will be given a Volunteer Handbook, which covers mandatory training such as Moving & Handling, Fire Training, Data Protection and Safeguarding.  In addition, you will complete an induction with your line manager.  Specific, specialist training will be provided where appropriate/relevant to the area you will be assigned to.  Ongoing support is available to volunteers through their line manager and voluntary services.

All volunteers must maintain their mandatory training to continue in their role.

UNIFORM/DRESS CODE REQUIREMENTS:

Smart business casual

TEAM DEMELZA - OUR VALUES & BEHAVIOURS

Fiercely committed to quality

The families and children we help, and our supporters, deserve nothing but excellence.

Each one of use has a vital role to play in providing unique care and support and we always strive to deliver a brilliant service.

By working and improving together, we can give even more families a chance to enjoy time as a family, for as long as they have.

Passion, performance and pride

We admit it. We love what we do. We feel privileged to support the families who trust us to care for those they love. And we couldn’t be prouder to be part of #TeamDemelza, it’s the most rewarding job in the world.

We believe in passion, performance and pride – it’s how we get the best from each other and deliver exceptional care and support.

Human is our nature

Because we see the person and not the condition, we give each baby, child and family member a service that fits them as an individual. We’re all human, and through empathy and understanding, we can provide essential care as unique as the person its designed for. Our different roles, skills and experiences make us stronger.  We value and respect everyone who is part of our story, from the families we help, to the supporters and volunteers who keep us going, to each member of staff.

Always honest, always authentic

We are clear, open and honest with everyone, because we value everyone.

It’s good to challenge each other, as long as its constructive – we always look for a positive solution that moves us all forward.  We exist to give the best care and support to children and their families and that matters more than anything else.

Innovate, develop and improve

Each member of #TeamDemelza is driven to do better.

Through evidence, insight and experience, we’re constantly developing and improving to give children and families better care and support. Standing still doesn’t get us anywhere.  We always look for ways to transform change into opportunity and growth.

SAFEGUARDING AND FREDIE

Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to valuing and respecting diversity and inclusion [FREDIE] and Demelza expects all staff and volunteers to share this commitment.

Some volunteering roles will require an Enhanced DBS Check - this does not mean that you cannot volunteer for us if you have a previous conviction.  Demelza conforms to all aspects of the Rehabilitation of Offenders Act 1974.

Thank you for choosing to give your valuable time to Demelza Hospice Care for Children

ISSUE DATE: March 2026

REVIEW DATE: March 2027

VERSION: 2