Marketing

VOLUNTEER ROLE: Volunteer Photography and Content Creator 

REPORTS TO: Senior Marketing Manager  

LOCATION: Hybrid – home/Sittingbourne/locations on request 

PURPOSE OF ROLE:   Our Volunteer Photography and Content Creator will play an important part in helping Demelza maintain a strong, engaging, and accurate digital presence. Working closely with our Marketing 
and Digital teams, you will help Demelza capture and share the stories, moments and impact that make our charity special. By taking photographs and videos across our hospice sites, charity shops and events, you'll help create engaging content that supports fundraising, awareness, volunteer recruitment and internal communications. This is an excellent opportunity for anyone looking to gain practical experience in digital content 
creation within a supportive charity environment. 

ROLE/DUTIES/RESPONSIBILITIES:   

Photography & Content Capture 
• Capture high-quality photographs and videos at Demelza hospice sites, charity shops, fundraising events and community activities. 
• Photograph volunteers, staff, supporters and events in line with approved consent and safeguarding processes. 
• Capture a variety of content including activities, behind-the-scenes moments, shop displays and event highlights. 
• Support the build of a library of authentic images that reflect the diversity of the Demelza community by working with the Communications Executive to understand gaps in content on the Digital Asset Management system (DAM).

 
Content Support 
• Organise and upload images to agreed systems, ensuring files are labelled appropriately. 
• Assist with gathering short stories, quotes or testimonials from volunteers, supporters and staff where appropriate. 
• Support the Marketing and Communications team with ad-hoc content requests. 
• Represent Demelza professionally and positively at events and in the community. 

WHAT YOU'LL GAIN 

• Experience working alongside a professional charity marketing and communications team. 
• Opportunity to build a portfolio covering events, community engagement and charity storytelling. 
• Training and support from Demelza. 
• The chance to use your skills to make a difference. 
• Reimbursement of agreed travel expenses in line with Demelza's volunteer policy. 

TIME COMMITMENT 

• Approximately 5-10 hours per month - hours can be arranged flexibly and may increase during busy seasonal times of year based on your availability.  
• Opportunities to support additional events throughout the year - availability can be discussed around individual schedules. 

ADDITIONAL CONSIDERATIONS 

• Understanding of and commitment to confidentiality and safeguarding. 
• Willingness to follow Demelza's photography, consent and data protection procedures. 
• Enhanced DBS may be required if photographing within hospice environments.

 
SUPPORT AND TRAINING 

• Full induction and ongoing guidance from our professional marketing team. 
• Training in content creation software and equipment. 
• Opportunities to learn new skills and gain experience in a fast-paced marketing team.  

OUR VALUES & BEHAVIOURS 

Employees and volunteers are required to demonstrate and actively align to our organisational values and behaviours at all times. 

Fiercely committed to quality
The families and children we help, and our supporters, deserve nothing but excellence. 
Each one of us has a vital role to play in providing unique care and support and we always strive to deliver a brilliant service. 
By working and improving together, we can give even more families a chance to enjoy time as a family, for as long as they have. 

Passion, performance and pride 
We admit it. We love what we do. We feel privileged to support the families who trust us to care for those they love. And we couldn’t be prouder to be part of #TeamDemelza, it’s the most 
rewarding job in the world. We believe in passion, performance and pride – it’s how we get the best from each other and deliver exceptional care and support. 

Human is our nature
Because we see the person and not the condition, we give each baby, child and family member a service that fits them as an individual. We’re all human, and through empathy and understanding, 
we can provide essential care as unique as the person its designed for. Our different roles, skills and experiences make us stronger.  We value and respect everyone who is part of our story, from 
the families we help, to the supporters and volunteers who keep us going, to each member of staff.

 
Always honest, always authentic 
We are clear, open and honest with everyone, because we value everyone. 
It’s good to challenge each other, as long as its constructive – we always look for a positive solution that moves us all forward.  We exist to give the best care and support to children and their families and that matters more than anything else. 

Innovate, develop and improve
Each member of #TeamDemelza is driven to do better. 
Through evidence, insight and experience, we’re constantly developing and improving to give children and families better care and support. Standing still doesn’t get us anywhere.  We always look for ways to transform change into opportunity and growth. 

Full Values and Behaviours documents available on request. 
The tasks listed in this job description are not designed to be exhaustive and may vary from time to time according to the needs of the organisation. This document will be reviewed in consultation with the post holder as the role and services provided by the organisation develop. Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. 
All employees and volunteers will demonstrate commitment to and actively promote Demelza’s 
commitment to value and respect diversity and inclusion in all aspects of their duties and working 
relationships. 
ISSUE DATE: 
June 2026 
REVIEW DATE: June 2027 
VERSION: 
1