Facilities

VOLUNTEER ROLE:

Facilities and Environmental Support

 

REPORTS TO:

Facilities Officer

 

LOCATION:

Demelza House, Sittingbourne

 

PURPOSE OF ROLE:

 

This is an exciting opportunity to be part of a developing and supportive Facilities Team where your contribution will make a real difference every day. Whether you enjoy practical, hands‑on tasks or prefer more administrative, coordination-based work or you have transferable skills, your skills will help us keep our sites and vehicles running smoothly.

 

Demelza is located over three sites, Sittingbourne, South East London and East Sussex.  We invite volunteers who are either local to one of our sites or able to travel to the locations regularly so they can support the team effectively.

 

We welcome volunteers from all backgrounds and experiences who want to help our Facilities Team, being able to offer your time flexibly—whether that’s a regular day each week, different days depending on your schedule, or just a few hours at a time to assist in producing a quality service.

 

Demelza is committed to environmental sustainability and Compliance submitting annual reporting for Net Carbon Zero, ESOS (Energy Savings Opportunity Scheme) and SECR (Streamlined Energy & Carbon Reporting) and would welcome these specialist skills to work alongside us to assist us.

 

 

ROLE/DUTIES/RESPONSIBILITIES:

We are looking for a number of volunteers for the volunteering roles(s):

 

Administrative & Coordination Support

• Support the Facilities Team with record keeping scheduling and basic admin
• Assist with general administrative tasks
• Support the Facilities Team in maintaining accurate logs, schedules and follow-up actions for contractor activities
• Welcome and accompany external contractors during routine site visits (e.g., pest control)

 

Facilities & Vehicle Administration

• Support with arranging vehicle repairs, servicing, MOTs and related appointments
• Carry out simple monthly checks on pool and care vehicles (screen wash, oil, tyre pressure, mileage, etc.)
• Ensure vehicles have required items (de‑icer, scrapers, hi‑vis, driver guides)
• Clean vehicles on site or take them to a car wash
• Transport vehicles for MOTs, servicing or repairs

Environmental & Compliance Support

• Assist with preliminary research and basic administrative tasks relating to Net Carbon, ESOS (Energy Savings Opportunity Scheme) and SECR (Streamlined Energy & Carbon Reporting)
• Provide general support for Utilities administration, which may include maintaining meter-reading records, assisting with utilities data captured across sites and supporting future broker reviews when required

 

 

SKILLS & QUALITIES:

Administrative & Coordination Skills

• Able to work independently
• Organised, with good attention to detail
• Comfortable using email, calendars, and simple forms
• Good communication skills
• Able to use Microsoft packages

 

Facilities & Vehicle Administration Skills

• Comfortable carrying out simple vehicle checks
• Able to follow written or verbal instructions
• Confident using basic tools or equipment (training provided)

 

Personal Qualities (All Volunteers)

• Reliable and able to work independently or alongside others
• Friendly and polite when interacting with children, families, visitors and staff
• Operate as part of a team
• Able to maintain confidentiality
• Willing to follow all Health & Safety guidance

 

 

TIME COMMITMENT:

Volunteers should be prepared to make a regular commitment to suit personal availability which also helps to be able to plan workload to meet deadlines

 

 

TRAINING AND SUPPORT:

You will be given a Volunteer Handbook, which covers mandatory training such as Moving & Handling, Fire Training, Data Protection and Safeguarding.  In addition, you will complete an induction with your line manager.  Specific, specialist training will be provided where appropriate/relevant to the area you will be assigned to.  Ongoing support is available to volunteers through their line manager and voluntary services.

 

All volunteers must maintain their mandatory training to continue in their role.

 

UNIFORM/DRESS CODE REQUIREMENTS:

Smart business casual

 

 

 

 

 

 

 

 

TEAM DEMELZA - OUR VALUES & BEHAVIOURS

 

Fiercely committed to quality

The families and children we help, and our supporters, deserve nothing but excellence.

Each one of use has a vital role to play in providing unique care and support and we always strive to deliver a brilliant service.

By working and improving together, we can give even more families a chance to enjoy time as a family, for as long as they have.

 

Passion, performance and pride

We admit it. We love what we do. We feel privileged to support the families who trust us to care for those they love. And we couldn’t be prouder to be part of #TeamDemelza, it’s the most rewarding job in the world.

We believe in passion, performance and pride – it’s how we get the best from each other and deliver exceptional care and support.

Human is our nature

Because we see the person and not the condition, we give each baby, child and family member a service that fits them as an individual. We’re all human, and through empathy and understanding, we can provide essential care as unique as the person its designed for. Our different roles, skills and experiences make us stronger.  We value and respect everyone who is part of our story, from the families we help, to the supporters and volunteers who keep us going, to each member of staff.

 

Always honest, always authentic

We are clear, open and honest with everyone, because we value everyone.

It’s good to challenge each other, as long as its constructive – we always look for a positive solution that moves us all forward.  We exist to give the best care and support to children and their families and that matters more than anything else.

 

Innovate, develop and improve

Each member of #TeamDemelza is driven to do better.

Through evidence, insight and experience, we’re constantly developing and improving to give children and families better care and support. Standing still doesn’t get us anywhere.  We always look for ways to transform change into opportunity and growth.

 

SAFEGUARDING AND FREDIE

Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to valuing and respecting diversity and inclusion [FREDIE] and Demelza expects all staff and volunteers to share this commitment.

 

Some volunteering roles will require an Enhanced DBS Check - this does not mean that you cannot volunteer for us if you have a previous conviction.  Demelza conforms to all aspects of the Rehabilitation of Offenders Act 1974.

 

Thank you for choosing to give your valuable time to Demelza Hospice Care for Children

 

 

ISSUE DATE: February 2026

REVIEW DATE: February 2027

VERSION: 1