Meals on Wheels

Drivers and deliverers

We encourage two people to deliver meals to clients. This is to ensure volunteers are safe when delivering meals. It’s also more efficient with two people.

Your visits provide valuable social contact for many isolated people in our community, so it’s important that you are friendly and helpful, without getting too involved in their personal lives.

It is important that you maintain confidentiality by not discussing any client’s personal details with other people.

Delivering meals

Following these simple guidelines to ensure a smooth delivery.

• ●  Dress neatly and appropriately

• ●  Be at the hospital meals collection point on time to ensure meals go out at the right

  time and clients get a hot meal.

• ●  Take a mobile phone in case of emergency or if you get lost.

• ●  Read delivery instructions before starting your round to ensure you fulfil the client’s

  needs.

• ●  Always wear the Northern Grampians Shire Council volunteer lanyard when entering a

  client's homes.

• ●  Respect the client's privacy and personal circumstances and avoid making comments

  about their living conditions.

• ●  For food safety and temperature control, keep lids on insulated containers and do not

  remove food from containers.

• ●  If a client isn’t home please do not leave a meal unattended. Return it to the hospital

  at the end of the round and notify hospital kitchen staff.

• ●  If you see a hazard while entering a client’s home please report it to the Positive Ageing

  Office to ensure the appropriate steps are taken to make our volunteers and clients

  safe.

• ●  Comply with all road rules, including parking restrictions.