Through Lifeline, we provide counselling for people experiencing personal crisis. Lifeline centres across the country are run by not-for-profit community service organisations like us. We run the largest centre in Victoria and Tasmania out of Melbourne, as well as a regional centre in Ballarat.
Anyone experiencing a personal crisis or thinking about suicide can contact Lifeline. Our trained, compassionate team will answer your call, listen to you, provide support and connect you to other services and options in your area.
Every minute of every day there’s a call to Lifeline.
Applications are now closed for the current application period. Applications will reopen shortly for the next intake.
Lifeline remains committed to providing Crisis Support Worker Training and has adapted their training, experiences and operations to ensure the health and safety of their team members and community. Unfortunately, due to the current COVID-19 restrictions, Lifeline has reached capacity to accept further applications.
How to apply
Step 1 - Apply online
Step 2 - Interview
We’ll then process your application and inform you if we require any further information or would like you to attend an interview.
Step 3 - Training
Once your application has been completed you will be invited to commence training as a Crisis Supporter.
Volunteer with Lifeline Melbourne
Apply to train as a Volunteer Lifeline Telephone Crisis Supporter in Semester 1 of 2022.
This course, which includes recognised Units of Competency, is designed to train and accredit you to provide care and support to people in crisis.
Crisis Supporters from diverse backgrounds and of all ages volunteer with Lifeline Melbourne. Our volunteers may be studying, employed or retired, however they all bring a wealth of experience to their role.
It’s not necessary to have counselling experience or skills in order to be selected for training. We are looking for volunteers who have empathy, a mature outlook, and can listen and respond warmly to the concerns of others.
Being a Crisis Supporter requires a 12-month commitment. If you are considering applying for this course, please read the following information and attachments carefully prior to submitting your application.
To find out more download our pre enrolment information pack (opens in a new window)
Please note the course fee in 2022 is $950. To apply, you must be an Australian Permanent resident or Australian Citizen.
We are now accepting applications for the trainings in Semester 1 of 2022.
Training spots are limited and in high demand, so don’t delay getting your application in.
Please ensure that your application form is personally signed or insert photo of your signature and email your full application form as a full Word document or PDF (not page by page); we do not accept photos of your application form.
Please provide a reference letter from a workplace, other volunteer or community organisation, or a place of study, with regards to your suitability for the role. The person providing the reference letter should be from someone you have known for a minimum of 18 months.
A family member or a friend’s character reference letter will not be accepted.
Please note: A phone number/email address is not sufficient. We do not contact referees to provide character references. Your application will not be processed until we receive your character reference letter.
Instructions for referees:
Please describe your connection to the person you are recommending, including how long you've known them (it should be a minimum of 18 months), and why you are qualified to write a reference letter on their behalf.
Give information relevant to the person’s qualities and skills that make them suitable for the Crisis Supporter role: include why you believe are qualified and what they can contribute. If you can, relate specific instances where you observed the person successfully using skills that might be useful for the volunteer role at Lifeline.
Please ensure that the reference is signed and dated and is provided on a company letterhead or word document showing your referees full name, address and contact number. We do not accept character references in the body of an email.
Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.
Uniting is also committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability.
Lifeline Australia Strategic Framework