Lifeline Melbourne


What does a Lifeline Crisis Supporter look like?

  • Compassionate and empathetic​
  • With excellent communication and active listening skills
  • Able to respond without judgement
  • Aged 18 years or older
  • Committed to a 12-month training program
  • Passed a Criminal Record Check
  • Holds a Working with Children/Working with Vulnerable People Check
  • Has a desire to make a difference to people in crisis


"For ordinary people, they might have this assumption you need extraordinary skills to be able to be a volunteer.
But it is ordinary people callers want to talk to."

Uniting Lifeline Crisis Supporter Volunteer


How do I become a Lifeline Crisis Supporter?

Helping people in crisis and suicide prevention is an important and challenging job. 

We are dedicated to keeping both our Crisis Supporters, and our callers, safe and supported. Our comprehensive training prepares our volunteers to navigate the calls successfully and empathetically whilst making the role valuable and rewarding.

Information session

We encourage you to attend an info session to explore the detail and the commitment
required, and meet experienced people who can answer your questions. 

Download the Pre-Enrolment Booklet

Application and interview

Once you decide you are ready to join our team of crisis supporters, you'll need to complete
an application. On meeting the initial criteria, you'll be invited for an interview. Successful
candidates will be accepted to begin training at the next opportunity.

Complete your application by clicking the fill in an application button at the right of the page.

Start your training

Over a twelve-week period you’ll attend a mix of E-learning modules and group sessions.,

Download the RTO Compliance Information 

Practical placement

16 hours of practical experience, completed across 8 weeks. Through a combination of observation and supervised shifts on the phone, you’ll continue to learn. We’ll provide ongoing constructive feedback and you’ll have the opportunity to share experiences and challenges with other students in a group setting.


56 hours of logged calls completed across the remainder of your first 12 months with us. You’ll have continued supervision with ongoing support whilst you put your learnings into practice and build your experience.

Accreditation and volunteering

  • You will now have completed the Lifeline Crisis Supporter Workplace Training (CSWT) course and will officially be an accredited Volunteer Crisis Supporter. 
  • To maintain your accreditation, you will complete 8 hours of logged calls per month and ongoing professional development module



Accredited Crisis Supporter Training

Accredited Crisis Support Skill Set Training (CHCSS00113) is delivered on behalf of Lifeline Australia RTO 88036, by Uniting Vic.Tas.

Upon completion of the Lifeline Crisis Supporter Workplace Training (CSWT) course, you will obtain a nationally recognised Statement of Attainment in the following Units of Competence:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis.

If you are interested in volunteering at Lifeline Ballarat please click here


Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Uniting is also committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability.