Uniting Victoria and Tasmania - Volunteer Hub

Crisis Support Worker

Volunteer Crisis Support Worker Training
Join our amazing Lifeline Ballarat team!

We need you. Together we can make a difference.
Lifeline Ballarat supports the national Lifeline network. Our volunteers provide confidential telephone crisis support and referral services to people in crisis.

Last year Lifeline Ballarat volunteer Crisis Supporters answered close to 10,000 calls from Australians in distress. To continue answering calls we need the support of caring and committed volunteer Crisis Supporters.

3,128 Australians ended their life by suicide in 2017. That's almost 9 people a day and 1 person every 3 hours. There are 7 suicide attempts every hour.

Aboriginal and Torres Strait Islander populations continue to experience approximately double the national suicide rate. In 2017, 165 Aboriginal and Torres Strait Islander persons died as a result of suicide, relating to a suicide rate of 25.5 deaths per 100,000 persons  (ABS Causes of death 2016).

Please read our Pre-enrolment Course Information. It includes information about the training course contents and dates, structure, fees and the on-going commitment. Please read it carefully and if you have any queries, contact us directly: 

P: 9051 7471 

E: lifeline.ballarat@vt.uniting.org


Applications are now closed for the current application period. Applications will reopen shortly for the next intake.


Lifeline remains committed to providing Crisis Support Worker Training and has adapted their training, experiences and operations to ensure the health and safety of their team members and community. Unfortunately, due to the current COVID-19 restrictions, Lifeline has reached capacity to accept further applications.





Could you be a volunteer Crisis Supporter for Lifeline?

We offer

  • A journey of self discovery and development
  • Nationally recognised training
  • The opportunity to participate in a unique form of community service
  • Ongoing support, mentoring and supervision within a community of friendly, committed people.


What do our crisis supporters say about Lifeline?

  • Making a difference and helping people
  • Contributing to the wider community
  • Relaxed, safe, caring environment
  • Improving skills and continual self development






What our volunteers say about Lifeline


“When I first heard about the opportunity to volunteer as a Crisis Supporter for Lifeline Ballarat, I didn’t know what to expect, but I thought I’d give it a go.

It turned out to be a very important decision. I feel engaged and alive. I feel that not only am I helping callers in their time of need, but they in turn help me, it’s definitely a two-way street.

I’ve grown through the experience and I use what I have learned on the phone at Lifeline in my personal life. It has been an enriching experience all round.”

Volunteer Crisis Supporter, June 2016


"I came to my Lifeline Information evening with questions…..

  • What difference was Lifeline making in the community?
  • What training is provided to be a Crisis Supporter (CS) with Lifeline?
  • Did I have the skills to become a CS with Lifeline, would I know what to say? 

It was surprising and confronting to hear the Australian suicide statistics and to learn the impact that Lifeline makes as Australia’s leading crisis support line.  

I found myself inspired - wanting to make a difference for people in crisis –  People finding life difficult, struggling to cope, thinking thoughts of suicide... wanting someone hear and listen to them.

Volunteering with Lifeline has enabled me to be one of those listeners.

I have learned so much.  The professional, accredited Lifeline training has equipped me in my role, and the interaction with Trainers, Lifeline staff, and fellow volunteers, all caring professionals, supports me in my role.

The developed skills and values used in my role as a CS have also transferred into my everyday life – at work, with family, with friends.  I find myself listening more actively, being more empathic, and non-judgmental. 

The training process was informative and extremely supportive and the volunteering environment at Lifeline Ballarat is amazing – professional, friendly, appreciative and volunteers are continually valued and supported.

I feel privileged to be part of the Lifeline team at Ballarat, offering crisis support to Australians through compassion and connection."

Sabine, volunteer CS 2020






What accreditation do Crisis Supporters receive?

Lifeline Telephone Crisis Supporter Workplace Training is mapped to Units of Competency from the Community Services Training Package. Successful completion will result in a Statement of Attainment for the following four units:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

 Successful completion of these units and ongoing workplace-based training is required to volunteer as a Telephone Crisis Supporter for Lifeline Melbourne.





How to apply

Step 1 - Apply online

Complete your application by clicking the fill in an application button  


Step 2 - Interview

We’ll then process your application and inform you if we require any further information or would like you to attend an interview. 


Step 3 - Training 

Once your application has been completed you will be invited to commence training as a Crisis Supporter.



Applications are now closed for the current application period.

Applications will reopen shortly for the next intake.


Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Uniting is also committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability

Lifeline Australia - Strategic Framework