Jersey Hospice Care - Clinical & Non Clinical Depts

Volunteer Bereavement Support Worker


Role Title: Bereavement Support Volunteer  

Reports to:   Counselling and Emotional Support - Counsellor

Department: Bereavement

Hours: Flexible within the working week Monday to Friday between 8.30am to 6pm minimum of 2 clients on case load with be required



Jersey Hospice Care is an independent charity which provided palliative care services within the community and the hospital, as well as through the King Centre and the In-Patient Unit Facilities.  All services benefit from a well-resourced multi-professional team with skills and expertise in palliative and end of life care.  These services are provided at no cost to the patient or the family.

Role Summary and Context

 The volunteer post holder will be required to provide information and counselling and support to adult clients of the Community Bereavement Service, who are coming to terms with the death of a relative or friend.

The post holder will be mainly based on the hospice site in St Helier to provide face to face counselling.  Telephone and/or online sessions may be required by volunteers to support the service from their home.  This would be only agreed by the counsellor of the service, if home environment is appropriate and volunteer has had adequate training to provide this type of support. Rarely volunteers may be asked to conduct home visits a risk assessment would be completed prior to approval . As a volunteer you will be an ambassador for Jersey Hospice Care.

General Duties

  • Adhere to the BACP Ethical Framework for Good Practice in Counselling and Psychotherapy at all times.
  • Work in accordance with all relevant local and/or national legislation where relevant
  • Work in accordance with organisational policies and procedures
  • Ensure all statutory responsibilities are followed and reported as required
  • Utilise evidence based tools and techniques for assessments, goals and motivating clients
  • Work one to one with clients and support the facilitator in the delivery of an adult bereavement  group. Interventions to help them achieve their goals.
  • Manage a caseload of clients, under close supervision
  • Maintain accurate and up to date confidential records of intervention
  • Take responsibility for identifying risk to vulnerable clients and will report any concerns to the Manager of the Counselling and Emotional Support service.
  • Ensure quality standards are met and participate in service related audits.
  • Work within Jersey Hospice Care’s values ethos and vision.
  • Contribute to the development of the service and organization as required.
  • Use counselling supervision and reflective practice to examine client case load and therapeutic work.
  • Help to promote the service, and where necessary to generate and/or advise on referrals to relevant professionals and /or agencies as appropriate
  • Is committed to own personal development and attend training or development activities as required
  • Undergo regular supervision and appraisal
  • Support service related events associated within Jersey Hospice Care and the wider community
  • Undertake any other duties as required, and as appropriate to the post


Additional Volunteer Requirement & Information


  • You will need to attend training in bereavement support, self-awareness and listening skills to ensure you feel confident and safe when offering bereavement support. 
  • You will need to attend induction and relevant mandatory training. 
  • The minimum commitment is for six months after the initial training. 
  • Once matched, you will be expected to provide counselling support to a bereaved client once a week for up to 10 weeks for approximately one hour. 
  • Regular attendance at monthly share and reflect supervision with other volunteers is important to ensure effective and safe working with clients. 
  • You will be expected to maintain confidentiality at all times 

Our responsibilities to you: 

  • To train you to ensure that you have the relevant skills and knowledge to undertake this role safely. 
  • To value your enthusiasm, willingness, expertise and potential. 
  • To support you with on-going share and reflect supervision and support. 
  • To offer you on-going training for continued professional development as necessary. 
  • To ensure you have a safe and appropriate working environment. 
  • To ensure your professional relationship remains safe, appropriate and ethical. 
  • To pass on to you relevant communication from your clients quickly. 
  • To provide you with adequate professional indemnity insurance. 
  • To respect your needs and limitations. 

Your responsibilities to us: 

  • To ensure bereavement support is responsive to the needs of the bereaved person. 
  • A commitment to your own on-going development as a bereavement support volunteer. 
  • To attend share and reflect peer group supervision once a month. 
  • To respect and abide by confidentiality in relation to your volunteer bereavement work. 
  • To make regular notes and records of the activities you undertake with your clients
  • To take sabbatical leave from working as bereavement volunteer should you experience a significant personal loss. 
  • To contribute to any evaluation and audit that may from time to time be to help improve the service offered. 
  • To disclose details of any gift made to you by a client or to direct clients requesting to make  a donation to Jersey Hospice Care Income Generation Team.
  • To take responsibility to request additional support as and when needed when dealing with community members with complex needs. 
  • To abide by the volunteers code of practice of Jersey Hospice Care. 


In addition to the key job responsibilities detailed in this role profile volunteers at Jersey Hospice Care are expected to comply with the general duties detailed below:


Infection Prevention and Control - Maintain a clean, safe environment, ensuring adherence to Jersey Hospice Care’s standards of cleanliness, hygiene and infection prevention and control.


Safeguarding - Jersey Hospice Care is committed to safeguarding and promoting the welfare of adults, children and young persons. All employees and volunteers are therefore expected to behave in such a way that supports this commitment.

Foundation Level Safeguarding Training will be provided to all Non-Clinical employees and volunteers  and all Clinical employees will be required to attend Safeguarding training in line with the Intercollegiate Document recommendations (RCN, 2018).


Information Governance - Jersey Hospice Care has undertaken to ensure that it meets its obligations to comply with the Data Protection (Jersey) Law 2018 and other guidance and standards of confidentiality and information security.

All employees and volunteers have an individual responsibility for creating accurate records of their work and for making entries into and managing all records effectively in line with policies and procedures and to ensure Jersey Hospice Care meets its legal, regulatory and accountability requirements.


Governance - Actively participate in governance activities to ensure that the highest standards of care and business conduct are achieved.


Health & Safety - Ensure a safe working environment and be aware of responsibilities under the Health and Safety at Work (Jersey) Law 1989, taking appropriate action in the event of an accident to patients, employees, self or any other person in the work area.

To co-operate fully in discharging the policies and procedures with regard to health and safety matters.

Whilst the aim of Jersey Hospice Care is to promote a co-operative and constructive view of health and safety concerns in the organisation, all employees and volunteers must be aware that a wilful or irresponsible disregard for safety matters may give rise to disciplinary proceedings.

Other Information

Data Protection - Applications made in respect of this position will remain confidential, those that are unsuccessful will be kept for a period of 6 months from date of receipt at which point they will be destroyed. The application of the successful candidate will be kept on their personnel file within Better Impact for three years post termination.  For further explanation see Appendix A ‘fair processing statement’.

Equal opportunities statement - Jersey Hospice Care is committed to eliminating discrimination and encouraging diversity amongst our workforce. We demonstrate commitment to equality and fairness for all in our employment and do not discriminate on the grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age. We oppose all forms of unlawful and unfair discrimination.


Jersey Hospice Care operates a strict no smoking policy.








VOLUNTEER Bereavement Support Counsellor

Essential criteria for selection


Qualifications & Training

  • Diploma in Counselling
  • Current BACP/ UKCP/ BPS registration/ membership
  • Proven commitment to lifelong learning and continuous professional Development






Knowledge and Experience

  • Can provide evidence of  counselling experience post qualifying
  • Demonstrates evidence of effective critical thinking and decision making
  • Has good planning and organisational skills
  • Demonstrates a high level of emotional resilience, self-awareness and insight to apply appropriate and effective coping mechanisms
  • Ability to develop effective interpersonal relationships with clients, colleagues and all others
  • Understanding and ability to complete written notes in  English[GU1]  necessary to log client notes



  • Has knowledge and/or understanding of bereavement issues eg grief and loss
  • Has knowledge or previous experience of working within the charitable sector


Technical Abilities

  • Has basic IT skills in word processing,  and Outlook


  • Car driver/owner


Personal attributes


  • Has excellent communication skills
  • Is a sound, reliable, approachable team player
  • Is supportive of colleagues
  • Flexible and adaptable in approach to role and working pattern
  • Ability to effectively manage time, self and own workload
  • Able to work in an unsupervised setting.
  • Confident and assertive yet calm in approach
  • Can empathise with families in difficult situations
  • Demonstrates a strong work ethic
  • Highly confidential and trustworthy
  • Able to communicate in a diplomatic and tactful manner
  • Inspires confidence and trust with both clients and colleagues
  • Presents a discreet, positive and professional image



Follow Up: english [GU1]