Volunteer Donations Receiver

Donations Receiver

Back door at Beau Pres

Hours: Shifts to suit

Dress code: Smart Casual – name badge to be worn at all times

Summary of role

To meet and greet customers who are donating goods and products at our retail fundraising shop in St Ouen.

Principle duties

To welcome all customers with a cheerful smile.
To receive goods and products and take to them into the sorting area.
To carefully and sympathetically explain to customers where Jersey Hospice Care, cannot receive donations of certain goods e.g. nursery products, bike helmets etc and to signpost the customer to the most suitable charity.

To sort the goods and make ready for pricing (in some circumstances the Donations receiver will also price the goods)
To dispose of goods in the correct skip/container which cannot be sold, items maybe broken, chipped or soiled. (this must be done discreetly and out of the view of customer’s)
To comply with Health & Safety legislation at all times.
To attend relevant training as required.

Essential skills, knowledge and experience

Smartly dressed person who has the ability to work as part of a team or on their own.
To strictly maintain Jersey Hospice Care Non-Disclosure Agreement.
Able to talk to people easily and comfortably.
Previous customer service experience would be useful but not essential.
Diverse knowledge of our product’s would be beneficial.

Essential qualities

Retail Fundraising Shop - St Ouen