Canadian Red Cross


Community Health - Community Check-In Volunteer

The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Community Check-In Volunteer for Community Health & Wellness department.  Reporting to the Community Health Coordinator, the incumbent will be responsible for establishing and maintaining regular telephone contact with assigned Clients for providing them with company, companionship, and a connection with their community.

 

KEY RESPONSIBILITES

Regular Telephone Calls to Client(s)   
                                                                                                            

  • Make regular telephone calls to assigned clients.
  • Spend time in conversation with the Clients talking about subjects that interest both the client and the volunteer.
  • Engage the client in conversations that may highlight any challenges or issues in the client’s life.
  • Promote local community events, programs, services and activities to the client, and encourage their participation.
  • Participate in ongoing training as required.


Reports any issues or concerns found
 

  • Maintain regular communication, and report any health or safety concerns for assigned clients to the Supervisor.
  • Provides all completed time sheets to Supervisor on a monthly basis as required. These reports will include information such as: date and duration of call, number of referrals made to any program/activity, as well as, client participation in any program/activity based on referrals.

 
Employees and Volunteers at every level are responsible for safe work practices and to adhere to practices outlined in their applicable provincial Occupational Health and Safety Act.

  • Participates and promotes completion of mandatory health and safety education/orientation.
  • Participates and promotes respectful communication between all personnel and clients to promote a healthy and safe workplace.
  • Aware of and adheres to policies and procedures related to health, safety and quality matters to ensure employee, volunteer, and client safety.
  • Ensures all near-misses and incidents are promptly and accurately reported to Supervisor or designate.
  • Participates in discussions regarding safety awareness during team meetings.

 
Support other Red Cross initiatives, as needed, to provide for a coordinated team effort to meeting the needs of the vulnerable in the community.

  • Contributes to a healthy and safe working environment.
  • Performs other duties as required.

 

QUALIFICATIONS

  • A satisfactory Criminal Record, Prior Contact and Vulnerable Sector Checks are required.
  • Consistent availability
  • Excellent English and/or French language communication skills, depending on location and client requirements.
  • General knowledge and understanding of issues that might arise with Senior Citizens.
  • Strong interpersonal, customer service and empathy skills
  • Pleasant happy demeanor
  • Punctual and organized
  • Commitment and clear understanding of privacy and confidentiality.


WORKING CONDITIONS

 
The majority of the work is performed from the volunteer’s home environment.
Hours of work will be determined by the supervisor depending on volunteer availability and client needs.
 


Interested parties may submit their resumes by email no later than Mar.31/19 with subject line Community Check-In Volunteer to VRS@redcross.ca.
 
 
While we appreciate all responses, only candidates under consideration will be contacted.