Generosity Services Assistant

Generosity Services Assistant, General Interest template

Generosity Services Assistant

Purpose: Assist the Generosity Services Team in gift administration and customer service.

Responsibilities:

  • Open and sort incoming mail
  • Prepare and mail PAW Plan (monthly donor) welcome packages
  • Mail out receipts and letters
  • Sorting, labeling and filing batches
  • Calling donors to update addresses, updating Raiser’s Edge database and mailing out returned receipts
  • Other duties as required in the department

Requirements/Qualifications:

  • Pleasant and friendly manner
  • Patience and quick learner
  • Trustworthy and dependability
  • Basic knowledge of computer and data entry
  • Previous experience working in an office environment will be an asset
  • Customer service and good phone manner
  • Maintaining confidentiality

Time Commitment:

Able to assist at least four hours a week (up to twelve hours a week may be available during busy periods if volunteers wish to do more) between Monday through Friday 9.00 am to 5.00 pm.

Location:

Generosity Services Department at the BC SPCA Provincial Office
1245 East 7th Avenue, Vancouver, BC V5T 1R1 and the Annex building.

Working Conditions:

Office Environment using phone, computer, and handling paper. May be in spaces where pets such as dogs and cats are present.

Benefits:

  • Assist with donor relations and fundraising efforts
  • Help fund the life-saving work of the BC SPCA
  • Gain office and administrative experience
  • Work as part of a team

Reports to:

Supervisor, Generosity Services