Generosity Services Assistant

Generosity Services Assistant, General Interest template

Generosity Services Assistant

Purpose: Assist the Generosity Services Team in gift administration and customer service.


  • Open and sort incoming mail
  • Prepare and mail PAW Plan (monthly donor) welcome packages
  • Mail out receipts and letters
  • Sorting, labeling and filing batches
  • Calling donors to update addresses, updating Raiser’s Edge database and mailing out returned receipts
  • Other duties as required in the department


  • Pleasant and friendly manner
  • Patience and quick learner
  • Trustworthy and dependability
  • Basic knowledge of computer and data entry
  • Previous experience working in an office environment will be an asset
  • Customer service and good phone manner
  • Maintaining confidentiality

Time Commitment:

Able to assist at least four hours a week (up to twelve hours a week may be available during busy periods if volunteers wish to do more) between Monday through Friday 9.00 am to 5.00 pm.


Generosity Services Department at the BC SPCA Provincial Office
1245 East 7th Avenue, Vancouver, BC V5T 1R1 and the Annex building.

Working Conditions:

Office Environment using phone, computer, and handling paper. May be in spaces where pets such as dogs and cats are present.


  • Assist with donor relations and fundraising efforts
  • Help fund the life-saving work of the BC SPCA
  • Gain office and administrative experience
  • Work as part of a team

Reports to:

Supervisor, Generosity Services