Pact in Wales & South West England

Through The Gate Mentoring - Bristol, Gloucestershire, Somerset & Wiltshire

Through the Gate Mentor BGSW

About this service

Our Through the Gate Mentors meet with service users, prior to their release from prison, on the day of their release, and approximately two weeks after release.


Purpose of this role


We work alongside the prison and probation service supporting vulnerable adults on their release from custody. We support them with their immediate resettlement needs, which include attending their initial probation appointments, and assisting with benefits, housing, health and safety.


Time commitment & location

Location: Bristol, Gloucestershire, Somerset and Wiltshire


Hours of work: Mentoring opportunities take place Monday-Friday only.

You will need to be willing to volunteer at least one full day a week, and will need access to a vehicle.


Because of the training and induction requirements, and value of this role Pact hopes you will commit to volunteering with us for at least 6 months. 


What you will be doing

You will provide 1:1 mentoring support and help with immediate resettlement needs


Escorting service users to appointments in the community, linking them with appropriate support services


Providing practical and emotional support during the mentoring period


The type of person we are looking for


Skills / Abilities


No experience necessary










Time management


Ability to keep on top of a caseload


To be able to type up clear and concise case notes


Non-judgemental attitude towards prisoners and their families


Being friendly and approachable


Willingness to help others




What we offer



Full induction training provided.



Travel costs, via public transport or private car (mileage) will be reimbursed including travel to attend training. Subsistence, i.e. lunch may also be reimbursed, according to our expenses policy.



This role is subject to:

  • 2 references
  • DBS check (Disclosure & Barring Service)
  • Prison Vetting clearance.

    Please be aware that these necessary checks can take a number of weeks to process.


Support and Supervision

We will provide a full induction and regular supervision to support you in the role.


Benefits to you 

  • Developing communication skills
  • You’ll be helping Pact Futures aim in reducing re-offending
  • Gain valuable hands on experience
  • CV building
  • Working as part of a team
  • Networking with a range of services.