Pact in the North and Midlands

Family Volunteering HMP Sudbury

About this service

Pact’s specialist Family Engagement Workers (FEWs) provide individualised support to prisoners that improves their emotional well-being, motivates compliance with the prison regime and reduces the risk of self-harm, violence and disruptive behaviour.


Purpose of this role


Tasks may include supporting family engagement manager with case work, promoting pact, co delivering Pact courses, supporting and developing extended visits.


What you will be doing

  • Pact’s Family Engagement Workers offer support on:

    • Strengthening and maintaining relationships and re-connecting broken relationships.
    • Liaising with social services and acting as a point of contact for child protection and child welfare issues.
    • Providing training to prison staff on effective family engagement.
    • Adhere to policies and practices relevant to this role: Confidentiality; Health & Safety; Child Protection and Safeguarding; Equality and Diversity; and Prison security rules etc.
    • Report all incidents and concerns related to Health and Safety or Safeguarding to a member of the Pact staff team. 


Time commitment & location


Location: HMP Sudbury,  Ashbourne Rd, Sudbury, Ashbourne DE6 5HW


Time commitment: Shifts are available Monday - Friday, 9am - 5pm You can volunteer for as many shift as you are able.          


Because of the training and induction requirements, and value of this role Pact hopes you will commit to volunteering with us for at least 6 months.             


The type of person we are looking for


To be successful in this role you will have demonstrable experience and understanding of working with families in a challenging multi-agency environment, ideally involving offenders and/or their families.


You will offer a friendly and welcoming environment within the Visitors Centre, where people visiting the prison, can spend time before and after their visit. Assist in the operation of the Centre ensuring the Centre is open at the specified times and support volunteers and other members of the team

Whilst assist with booking in of visitors in line with Pact and the prison’s procedures and encourage families to access support for their needs by interacting with visitors, offering information and advice as appropriate on a confidential basis.

You will also identify first time visitors and ensure they are provided with enhanced support and reassurance. 

Lastly, you will develop an area in the visitors centre for children which may include displays of children’s art work, relevant posters and information, as well as toys and other materials to engage children before and after a visit.

What we offer



Training for this role is likely to include Safeguarding, Professional Boundaries and Equality & Diversity.



Travel costs, via public transport or private car (mileage) will be reimbursed including travel to attend training. Subsistence, i.e. lunch may also be reimbursed, according to our expenses policy.



This role is subject to:

  • 2 references
  • DBS check (Disclosure & Barring Service)
  • Could be subject to Prison Vetting clearance

Please be aware that these necessary checks can take a number of weeks to process.


Support and Supervision

We will provide a full induction and regular supervision to support you in the role.


Benefits to you 

  • Developing experience and knowledge of the prison environment
  • Developing listening skills
  • Opportunity to develop relationship building skills 
  • Subject to satisfactory volunteering with Pact, we will be happy to provide references in support of applications for employment


If you are interested in this role please click the ‘fill in application’ box to the right