Pact National Services


Family Befriending

Befriending Volunteer

 

What is Befriending?

 

‘Befriending is the formation of a trusting, encouraging and beneficial relationship, developed and maintained consistently over a period of time, whereby the befriender offers appropriate emotional and practical support and guidance to the befriendee, closely monitored by an agency’

 

About this service

Our Befriending service provide empathetic, non-judgemental support to those whom have a loved one in prison or who have been affected by the criminal justice system.  Contact with a befriendee takes place over the phone at a time mutually convenient with both the befriender and befriendee. 

 

Purpose of this role

 

To provide 1-1 telephone based befriending support to someone who has been affected by imprisonment, providing emotional support and assisting with additional queries where required by carrying out research and signposting where required.

 

Time commitment & location

 

The role can be carried out from any location where there is a good phone signal, however this should be a location where there is a degree of privacy and minimal disruption in order for an effective service to be provided.

 

We ask volunteers to commit to a minimum of 1 hour every week, for a minimum of 6 months.

 

What you will be doing

  • Providing support to the families of individuals imprisoned, on trial or in the process of  being sentenced
  • Research and provide information concerning the judicial, prison and state benefit systems to support the befriendee
  • Research and signpost to other local agencies relevant to the needs of the befriendee
  • Offer support in identifying and achieving goals and aspirations
  • Act as an advocate for the befriendee in their dealings with official bodies and support them in becoming a more effective self-advocate
  • Report to the Service Manager on the progress of the befriending relationship – a laptop/computer will be required to complete case reports

 

The type of person we are looking for

 

Experience

Skills / Abilities

Attitudes

Experience of working with members of the public / customer service experience

 

Previous experience of supporting service users would be desirable.

 

 

 

 

 

Well-developed communication and interpersonal skills

 

Ability to respect confidentiality

 

Ability to work alone or in a team

 

Listening skills 

 

Good IT skills  

Non-judgemental, empathetic attitude towards prisoners and their families

 

Honesty and reliability

 

Warm and friendly approach to working with people

 

Be able to treat all staff, prisoners and their families with respect, dignity and courtesy 

 

What we offer

 

Training

Training for this role includes Safeguarding and Professional Boundaries, and we will be providing online (zoom) role related training (approx. 2.5 hours). Additional in-house and e-learning training will be available also.  

 

Expenses

Training for this role includes Safeguarding and Professional Boundaries, and we will be providing online (zoom) role related training (approx. 2.5 hours). Additional in-house and e-learning training will be available also.  

                       

Checks

This role will be subject to:

  • 2 References
  • Enhanced DBS (Disclosure & Barring Service)

 

Support and Supervision

We will provide a full induction and regular supervision to support you in the role.

 

Benefits to you 

  • You’ll be able to reduce the risk and stress placed upon a family affected by imprisonment through the support you will provide
  • Gain knowledge about the criminal justice system and processes
  • Gain practical skills and experience
  • Develop skills and enhance your CV for further volunteering employment opportunities
  • Join a great, welcoming and helpful team of volunteers