Pact in Wales & South West England

Prison Liaison Volunteer HMP Channings Wood

Prison Liaison Volunteer HMP Channings Wood


Who we are


Pact is a national charity that provides support to prisoners, people with convictions, and their families through a range of services, including:

  • Prison-based family engagement workers
  • Prison visitors’ centres
  • In- prison visitor support, supervised play, catering and enhanced family activities
  • Prison and community based relationship and parenting education programmes
  • Court and community family support
  • ‘Through the Gate’ and community based mentoring and befriending programmes
  • National helpline and digital information service.


Our Vision

Our vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued.

Our Mission

Our mission is to support prisoners and their families to make a fresh start, and to minimise the harm that can be caused by imprisonment on people who have committed offences, on families and on communities.

About this service

The role will involve liaising with prison-based referral teams, primarily the resettlement team, to ensure that referrals to the service are appropriate and come in on time. You will also undertake activity to increase the number of incoming referrals using your communication skills to encourage Service User interest. This will involve time spent in the prison, in offices but also on the wings speaking to potential and existing Service Users engaged in the mentoring provision.


Purpose of this role


As a Prison Liaison Volunteer, you will support the effective communication and delivery of the Through The Gate Mentoring (TTG) service. 


What you will be doing


  • Obtain referrals for the TTG Mentoring service, scoping out those who need support through close working with prison-based teams e.g. resettlement team, family support team, healthcare, substance misuse team, OMU
  • Meet with potential and existing service users within the prison to inform them of the service, update them on any progress with their case
  • Attend prison-based meetings as and when required to ensure the service is visible, open to feedback and is promoted effectively within the establishment
  • Keep accurate, up to date and secure records of work done and clients seen
  • Assessing the needs of prisoners on release and creating action plans


Time commitment & Location

Location: HMP Channings Wood, Greenhill Ln, Denbury, Newton Abbot TQ12 6DW


Hours of work: A likely minimum commitment of 6 hours a week every Thursday for a period of six months minimum.


Because of the training and induction requirements, and value of this role Pact hopes you will commit to volunteering with us for at least 6 months. 


What we are looking for



Skills / Abilities


Experience of case management, including supporting individuals with multiple and complex needs to overcome barriers would be beneficial


Experience and knowledge of safeguarding, and health and safety implications, such as lone working


Awareness of the impact of custody on prisoners, and on children and families would be beneficial.




Someone who is able to work as part of a team, recognising and respecting other people’s skills, and accepting of differences.


Excellent written and spoken English


Ability to develop effective working relationships


Ability to negotiate, mediate and set goals alongside a client in a meaningful, person-centred way


Ability to work unsupervised and ability to work on one’s own initiative


Non-judgemental attitude towards prisoners and their families



In addition


Regular commitment and reliability

Attendance at training sessions and regular supervisions with the project coordinator


A willingness to provide empathetic, non-judgemental support to families

Willingness to learn and follow Pact policies and procedures



Ability to work in a team or alone


A willingness to undergo prison vetting








What we offer



Full training will be provided.




Travel costs (on public transport) or mileage will be reimbursed including travel to attend training. Subsistence, i.e. lunch, will be provided for day shifts or training events as per the Volunteer Handbook.



This role is subject to: 2 references

  • DBS check (Disclosure & Barring Service)
  • Could be subject to Prison Vetting clearance

Please be aware that these necessary checks can take a number of weeks to process.


Support and Supervision

We will provide a full induction and regular supervision to support you in the role.


Benefits to you 

  • Developing experience and knowledge of the prison environment
  • Developing communication skills
  • You’ll be helping Pact Futures aim in reducing re-offending
  • Gain valuable hands on experience
  • CV building
  • Working as part of a team
  • Networking with a range of services