Transforming Rehabilitation

Volunteer Mentor - Northumbria

Volunteer Mentor - Northumbria

We are looking for volunteers to support the operation of Shelter's Through The Gate Services by offering practical and emotional support to offenders upon release from custody and in the community.


Suggested involvement: One day per week for a minimum of 6 months (flexible)

Location: Various locations across Newcastle, North Tyneside, Northumberland, South Tyneside, Sunderland and Gateshead

Supervised by: Mentoring Officer


TTG is a service that focuses on providing specialist housing, finance and debt interventions and offering intensive support over the periods of time where risk of reoffending is at its highest.

Delivery of the mentoring service will help the CRC to introduce a more comprehensive custodial resettlement package, a more structured through the gate service and a community integration service, which will, in a more seamless way join up custodial and community delivery. This will provide better opportunities for offenders through the delivery of a linked in and tailored menu of practical intervention and community support.

This role is ideal for those interested in or studying law, social services, health, politics, society, housing, the prison or probation service, policing or working with vulnerable people.


Main Tasks can include:

  • Assist our Mentoring Officers to provide advice and support specifically around accommodation and debt issues to offenders and ex-offenders in the community.
  • Support service users in accessing a wide range of services e.g. housing, benefit, health, positive activity, and any other relevant services.
  • Support service users to progress through their individual action plans
  • Offer service users emotional support and ongoing encouragement
  • Recording activity from mentoring sessions to gather evidence of project activity

Skills and Experiences Required:

  • Experience or passion for supporting vulnerable people and/or people with multiple and complex needs
  • Experience of supporting offenders in a resettlement role and /or ability to understand an offender’s resettlement needs
  • Proficiency using a range of IT tools, including Microsoft Office applications, internet and email
  • Willingness to work within Shelters safeguarding frameworks and processes
  • Ability to work on own initiative and unsupervised
  • Willingness to follow Shelter policies- including volunteering, health & safety, equality & diversity & confidentiality and conflict of interest

Induction, Learning & Development

To enable you take part in this opportunity Shelter will: 

  • Provide a volunteer pack & training including Handbook, Policies & Procedures and Housing Advice
  • Devise a volunteering plan, covering your support and development
  • Provide shadowing opportunities with members of staff
  • Provide E-Learning: Equality & Diversity, Health & Safety, Data Protection, Environmental Awareness and Safeguarding
  • Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy

Benefits of Volunteering with Shelter:

  • Experience working within the criminal justice sector as part of a large national charity
  • Developing transferable skills
  • Help to update and enhance your CV, with a reference if you need one
  • Opportunities to progress into paid employment


Why get involved with Shelter?

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams and they all contribute their valuable time, skills and experience. We simply couldn't achieve our goals without them.

Next Steps:

Please complete an application for this role. After you have applied we will invite successful candidates to an interview to discuss the role further.

You will be involved in regulated activity for this role, and for this reason we require you to undertake an enhanced DBS check

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us at, if you require more information. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role description does not form part of any contract of employment.