Transforming Rehabilitation

Volunteer Resettlement Mentor - Lancashire

Volunteer Resettlement Mentor - Lancashire

We are looking for volunteers to support the work being carried out in Shelters Offender services. The community integrated service provides vital supervision and support to offenders recently released from custody or on community orders to help reduce the cycle of re-offending.  Volunteers will work closely with our Advice, Support and Guidance Workers to deliver a holistic support package, offering housing, finance and debt and welfare benefit interventions via group and 1-2-1 appointments. 


Suggested involvement: 3 hours per week for a minimum of 6 months (flexible)

Location: Various locations across Lancashire, normally within 10 miles of your home address

Supervised by: Mentoring Volunteer Coordinator


We’d like you to meet a mentee on a weekly basis, supporting them to access housing, benefits, health and similar services. This involves listening to problems, making plans and providing encouragement & guidance to achieve their goals. You may also conduct shorter, back-to-back appointments with several mentees with one-off concerns. Meetings will take place in public and office-based settings, usually lasting around one hour. After each meeting or workshop, we’ll need you to provide a report outlining what’s been achieved and future goals you’ve set. You will also need to log your hours on our volunteer management system. 

You will also be expected to attend a minimum of 2 volunteering meetings per year, these provide an opportunity to share experiences, provide feedback and be updated on Shelters strategic progress.

This role is ideal for those interested in or studying law, social services, health, politics, society, housing, the prison or probation service, policing or working with vulnerable people.


Main tasks can include:

  • Provide an advocacy service for service users in areas such as: homelessness and housing, tenancy support, welfare, debt, employment and health.
  • Support service users in accessing a range of services including health services, positive activity and substance misuse services
  • Support service users with basic functional skills such as budgeting and time management
  • Support service users to complete relevant applications such as, housing bidding, PIP forms, Universal Credit etc.
  • Liaise with other agencies i.e. Probation, Drug and Alcohol Services who the service user may be involved with to ensure consistency of approach
  • After care for service users following support through our offender service

Skills and Experiences Required:

  • Have experience or a passion for supporting vulnerable people and/or offenders
  • Work safely within Shelter’s safeguarding framework, processes and policies 
  • Able to use Microsoft Office apps, the internet & emails and a mobile phone
  • Have use of a car or an ability to effectively use public transport
  • Manage your time, providing punctual and reliable appointments 
  • Stay on track during meetings, focusing on individuals needs and being a positive influence
  • Understanding of the barriers and needs facing ex-offenders
  • In certain sessions, have a good knowledge of housing and debt issues
  • Work collaboratively with others, valuing & respecting their opinions & feelings, whilst working towards a constructive outcome

Induction, Learning & Development

To enable you take part in this opportunity Shelter will: 

  • Provide a volunteer pack & training including Handbook, Policies & Procedures and an induction pack containing helpful website, contacts, agencies etc.
  • Devise a volunteering plan, covering your support and development
  • Provide shadowing opportunities with members of staff
  • Provide E-Learning: Equality & Diversity, Health & Safety, Data Protection, Environmental Awareness and Safeguarding
  • Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy

Benefits of Volunteering with Shelter:

  • Experience working within the criminal justice sector as part of a large national charity
  • Developing transferable skills
  • Help to update and enhance your CV, with a reference if you need one
  • Possibility of advancement to paid employment where appropriate


Why get involved with Shelter?

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams and they all contribute their valuable time, skills and experience. We simply couldn't achieve our goals without them.


Next Steps:

Please complete an application for this role. After you have applied, we will invite successful candidates to an interview to discuss the role further.

You will be involved in regulated activity for this role, and for this reason we require you to undertake an enhanced DBS check

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us at, if you require more information. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role description does not form part of any contract of employment.