England Services Southeast


Information and Resource Volunteer - Norwich

Information and Resource Volunteer - Norwich

To act as a point of support and guidance for clients who need help accessing services via our Information Resource Centre.

Time Commitment: One day a week for a minimum of six months, but this is flexible

Location: Whitefriar's House, 50 Fishergate, Norwich, NR3 1SE

Supervised by: Lesley Burdett

Main Tasks can include:

  • Meeting and greeting clients
  • Assisting clients with form filling and applications • Giving out information and leaflets and supporting clients to use online resources
  • Signposting people to other services if we are unable to help
  • Inputting information onto our case management system
  • Supporting clients to register and bid for housing
  • General administrative tasks (photocopying, scanning, creating client files and filing)

Skills and Experiences Required:

  • Experience of working with the public
  • Ability to manage your own time and work on your own initiative
  • Interest in social welfare law, e.g. housing; welfare benefits; debt; community care
  • The ability to work as part of a team and value others 
  • Excellent communication skills
  • Confident using Microsoft Office, including Outlook, Excel and PDF documents to a good standard
  • Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection

Induction, Learning and Development:

To enable you to take part in this opportunity, Shelter will:

  • Provide you with a Volunteer Handbook and all Policies and Procedures
  • Provide E-Learning: Equality and Diversity, Health and Safety, Data Protection, Environmental Awareness and Safeguarding
  • Provide CRM Training
  • Reimburse "out of pocket" expenses in line with Shelter's volunteer expenses policy

Benefits of Volunteering with Shelter

  • Supporting Shelter in our fight against bad housing and homelessness
  • Build your confidence and develop transferable skills
  • Be part of a great team
  • Gain valuable work experience as part of a legal team
  • Enhances your CV, we can help you to update this and will provide references when you leave our services

Next Steps:

Please complete an application for this role. After you have applied, we will invite successful candidates to an informal interview to discuss the role further.

  • You will be involved in regulated activity for this role, and for this reason we require you to undertake a basic DBS check

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us (using the email stated above), if you require more information.

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.