Maida Vale Shop - Volunteering Opportunities

Shop Volunteering Opportunities

Maida Vale


Our shops are at the heart of local communities raising vital funds for our fight against homelessness and bad housing - and they’re powered by our volunteers!


Suggested Involvement: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied.

Availability: The shop is open Monday - Saturday 10:00-18:00 and Sunday 11:00-17:00. 

Location: Shop in Maida Vale/Little Venice, W9 1SY

Supervised by: Community Shop Manager/Assistant Manager


Why volunteer with Shelter? 

Home is a human right. It's our foundation and it's where we thrive. Yet, every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams ensure fighting the housing emergency never felt so fun. 


What can I do?

After you’ve filled in an application, we will invite you for an informal chat to find the right role for you. Some roles involve a basic criminal record check being completed during recruitment. Having a criminal record does not mean that you cannot volunteer with us, but it may impact the ways you can get involved.

  • Volunteering in the shop

Our retail volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

- You will not undergo a criminal record check for this role  

  • Volunteering in a leadership role

Our volunteer supervisors help with overseeing the running of our shop and creating a fantastic environment for our customers. You may be involved with coordinating and supporting other volunteers, operating computer systems, and being a key point of contact for the shop.


Skills and Experiences Required:

We welcome applications from people with a wide range of skills and experiences. You don’t need to have volunteered or worked in a shop before as full training will be provided. What’s important to us is that you are a team player, open to learning and willing to follow Shelter’s policies and can be an excellent ambassador for Shelter. We particularly welcome applications from people with lived experience of bad housing or homelessness.


Induction, Learning and Development:

To enable you to take part in this opportunity Shelter will:

  • Welcome you with a Volunteer Handbook
  • Provide training, induction, and ongoing support from your Shop Manager to help you feel confident in your role
  • Refund any out-of-pocket expenses in line with Shelter’s volunteer expenses policy


Benefits of volunteering with Shelter…

  • Supporting Shelter in our fight against bad housing and homelessness
  • Gain valuable experience in a retail environment
  • Getting involved in your local community and being part of a great team
  • Build your confidence and develop transferable skills

We aim to respond to all applications within 14 days


If you would like to find out more about the volunteering opportunity before applying, why not pop into the shop, or contact the shop manager at or 020 7286 4671.