England Services Southeast


Triage Support Volunteer - Norwich

Triage Support Volunteer - Norwich

Assisting service users and the duty worker and supporting the operation of our Norwich Shelter Office in their day to day to day business.

Time Commitment: One day a week for a minimum of six months, but this is flexible

Location: Whitefriar's House, 50 Fishergate, Norwich, NR3 1SE

Supervised by: Lesley Burdett

Main Tasks can include:

  • Meeting and greeting clients
  • Booking in clients for interviews with our advisers
  • Helping clients with form filling
  • Giving out information and leaflets
  • Signposting people to other services if we are unable to help
  • Researching housing issues
  • General basic admin, such as photocopying, scanning, creating client files and filing
  • Initial assessments of Shelter clients during Bristol’s drop-in advice service

Skills and Experiences Required:

  • Experience of working with the public
  • Ability to sensitively deal with people experiencing upheaval to their lives
  • Interest in housing and homelessness
  • Ability to organise your own work, manage your time and work on your own initiative
  • Using computer programs such as Word and Excel to a good standard
  • Effective communication skills and the ability to understand the needs of our customers
  • Willingness to follow Shelter’s policies, including volunteering, health and safety, equality and diversity and confidentiality

Induction, Learning and Development:

To enable you to take part in this opportunity, Shelter will:

  • Provide you with a Volunteer Handbook and all Policies and Procedures
  • Provide E-Learning: Equality and Diversity, Health and Safety, Data Protection, Environmental Awareness and Safeguarding
  • Provide CRM Training
  • Reimburse "out of pocket" expenses in line with Shelter's volunteer expenses policy

Benefits of Volunteering with Shelter

  • Supporting Shelter in our fight against bad housing and homelessness
  • Build your confidence and develop transferable skills
  • Be part of a great team
  • Gain valuable work experience as part of a legal team
  • Enhances your CV, we can help you to update this and will provide references when you leave our services

Next Steps:

Please complete an application for this role. After you have applied, we will invite successful candidates to an informal interview to discuss the role further.

  • You will be involved in regulated activity for this role, and for this reason we require you to undertake a basic DBS check

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us (using the email stated above), if you require more information.

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.