England Services Southwest

Volunteer Peer Mentor - Housing First, Birmingham

Volunteer Peer Mentor - Housing First, Birmingham


Role Summary - To support Shelter Birmingham's Housing First service by providing practical and emotional support to clients to help maintain their tenancy

Time Commitment: One day a week minimum, for around six months, but this is flexible

Location: Gateway House, High Street, Birmingham, B4 7SY

Supervised by: Housing First Team Leader


The Housing First service is a 3 year project being delivered by Shelter in Birmingham which aims to secure accommodation for clients accessing the service and support them to sustain their tenancies.


As a Volunteer Peer Mentor you will be an invaluable part of the team, supporting the service to provide clients with one to one practical and emotional support, before, during, and especially, following the process of securing their accommodation. Your support will help clients to develop and progress and, ultimately, through positive lifestyle changes and positive relationships, empower them to successfully maintain independent living in a safe environment. 


Main Tasks can include:

  • Providing an advocacy service for clients, helping them to liaise with other support agencies
  • Supporting clients to access a range of services, including health services, substance misuse services and probation services
  • Supporting clients in a person-centred way to establish a routine and master basic living skills to encourage independent living, such as budgeting and meal-planning with a means to assisting clients to successfully maintaining their tenancy
  • Supporting clients to access training and employment opportunities


Skills and Experiences required:

  • Lived experience of at least two of the following: Homelessness, mental health issues, substance misuse, and offending behaviour
  • Interest in the work of Shelter and in supporting people
  • The ability to work as part of a team and value others
  • Effective communication skills and the ability to understand the needs of our clients
  • Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection


Induction, Learning and Development:

To enable you to take part in this opportunity, Shelter will:

  • Provide you with a Volunteer Induction pack
  • Provide a face-to-face induction which will cover essential topics including Professional Boundaries, Safeguarding, Lone Working and Confidentiality
  • Provide free access to our suite of internal training programmes and other appropriate Shelter training
  • Provide on the job induction and training, including shadowing and 1-2-1 supervisions
  • Reimburse "out of pocket" expenses in line with Shelter's volunteer expenses policy


Benefits of Volunteering with Shelter

  • Supporting Shelter in our fight against bad housing and homelessness
  • Gain valuable work experience
  • Be part of a great team
  • Build your confidence and develop transferable skills
  • Enhances your CV, we can help you to update this and will provide references when you leave our services


Why get involved with Shelter?

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams and they all contribute their valuable time, skills and experience. We simply couldn't achieve our goals without them.


Next Steps:

Please complete an application for this role. After you have applied, we will invite successful candidates to an interview to discuss the role further.

  • You will be involved in regulated activity for this role, and for this reason we require you to undertake a basic DBS check

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us at involvement@shelter.org.uk, if you require more information.

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.