England Services North

Information and Resource Volunteer - Blackburn, Lancashire

Information and Resource Volunteer - Blackburn, Lancashire


Role Summary: To act as a point of support and guidance for clients who need help accessing services via our Information Resource centre within our Blackburn office.

Time Commitment: One day a week for a minimum of six months, but this is flexible

Location: Shelter, Blackburn Library, Town Hall Street, Blackburn, BB2 1AG

Supervised by: Thelma Tomlinson


As an Information and Resource Volunteer, you will be an invaluable part of our team acting as a point of support and guidance for clients who need help accessing a range of online services and completing forms associated with housing and/or benefits. This role will give you experience of volunteering in a fast-paced, client-facing environment, as well as hands-on experience volunteering in one of the UK's leading housing charities.


Main Tasks can include:

  • Meeting and greeting clients
  • Assisting clients with form filling and applications
  • Giving out information and leaflets and supporting clients to use online resources
  • Signposting people to other services if we are unable to help
  • Inputting information onto our case management system
  • Supporting clients to register and bid for housing
  • General administrative tasks (photocopying, scanning, creating client files and filing)


Skills and Experiences Required:

  • Experience of working with the public
  • Ability to manage your own time and work on your own initiative
  • Interest in social welfare law, e.g. housing; welfare benefits; debt; community care
  • The ability to work as part of a team and value others 
  • Excellent communication skills
  • Confident using Microsoft Office, including Outlook, Excel and PDF documents to a good standard
  • Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection


Induction, Learning and Development:

To enable you to take part in this opportunity, Shelter will:

  • Provide you with a Volunteer Handbook and all Policies and Procedures
  • Provide E-Learning: Equality and Diversity, Health and Safety, Data Protection, Environmental Awareness and Safeguarding
  • Provide free access to our suite of internal training programmes and other appropriate Shelter training
  • Provide on the job induction
  • Reimburse "out of pocket" expenses in line with Shelter's volunteer expenses policy


Benefits of Volunteering with Shelter

  • Supporting Shelter in our fight against bad housing and homelessness
  • Gain valuable work experience
  • Be part of a great team
  • Build your confidence and develop transferable skills
  • Enhances your CV, we can help you to update this and will provide references when you leave our services



Why get involved with Shelter?

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams and they all contribute their valuable time, skills and experience. We simply couldn't achieve our goals without them.


Next Steps:

Please complete an application for this role. After you have applied, we will invite successful candidates to an informal interview to discuss the role further.

  • You will be involved in regulated activity for this role, and for this reason we require you to undertake a basic DBS check

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us involvement@shelter.org.uk, if you require more information.

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.