Retail Volunteer Supervisor-Pollokshaws


A group of women in a clothing storeDescription automatically generated





                   Glasgow Pollokshaws

Are you ready to develop your retail and leadership skills?... Then this could be the volunteer role for you! We're looking for enthusiastic people to support the management teams in running one of our fabulous community shops.  


From helping to recruit new volunteers and leading the shop team when the manager is off, to driving sales and donations and creating eye catching window displays this is a varied and engaging role that will have an impact on the store, the local community and the fight to defend the right to a safe home.


Because Home is Everything


Suggested Involvement: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied. 


Availability: The shop is open Monday- Saturday 09:30-17:30, 11:00-16:00


Location: 1145 Pollokshaws Road Glasgow G41 3YH


Supervised by: Community Shop Manager 


Why get involved with Shelter? Home is a human right. It's our foundation and it's where we thrive. Yet, every day millions of people are being devastated by the housing emergency. 


We are passionate about what we do and are proud to give pre-loved items a second chance and represent Shelter on the High Street.  Our shop teams ensure fighting the housing emergency never felt so fun.  


Main Tasks can include: 

  • Supporting our Community Shop Managers to run an exciting and inviting store.  
  • Using the till system to process sales, refunds and Gift Aid 
  • Opening and/or closing the shop, including cashing up at the end of the day 
  • Supporting other volunteers
  • Using and updating our volunteer database  
  • Providing excellent customer service 
  • Photographing and selling key items on our online shop 
  • Creating posts to promote our shops on Instagram


Skills and Experiences Required: Not essential as full training will be provided, however some retail or supervisory experience would be beneficial, as would confidence in the use of technology.


What’s important to us is that you want to be part of our team and come ready to share your individual skills and experiences. 

We do ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, safeguarding, confidentiality & data protection. 


You will be required to complete some essential learning and a full induction before you start in this role. 


Induction, Learning and Development: To enable you to take part in this opportunity Shelter will: 

  • Provide you with a Volunteer Handbook and all relevant                 Policies/Procedures
  • Provide learning including Health and Safety, Data Protection and


  • Provide an on-the-job induction 
  • Pay “out of pocket” expenses in line with Shelter’s volunteer expenses         policy  


Benefits of Volunteering with Shelter: 

  • Supporting Shelter in our fight against bad housing and homelessness 
  • Gain valuable work experiencein a supervisory role 
  • Be part of a great team, both in your shop and within Shelter Retail 
  • Build your confidence and develop transferable skills 
    • Enhance your CV – this is the perfect role for you to demonstrate the step from sales advisor to supervisory/management roles 
    • Opportunities to develop your retail skills further out at events like Charity Supermarket and pop-up shops 


What Our Volunteers Say:


“Shelter was one of the first physical places where I felt I could fully be myself."


“Genuinely the highlight of my week. Feel like I’m part of something bigger.”


“Helping in the shop gives me satisfaction and gives me a place to go if feeling lonely and down.”   


Next Steps: Please complete an application form online. After you have applied, we will review your application and invite successful candidates to attend a recruitment conversation.


Please note, you will be asked to declare any unspent convictions. As the role you are applying for has been designated as a regulated role, we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us at if you require more information.