Shelter Scotland

Hub Support Volunteer Dundee


Role summary


Volunteers will provide initial contact for anybody either dropping into our local advice Hub, or visiting one of our community outreach sessions, for support with their housing issues. Volunteers will talk to people about their needs then support them to access information on our website, complete forms, or access another service. The volunteer could also undertake some other admin or data input tasks during quiet spells, and support our efforts to raise awareness about our advice service.


This is a great role for somebody who is empathetic and passionate about reducing homelessness or housing issues in Scotland. It would also suit somebody who would like experience in an advice or support role.


Main Tasks


  • Welcoming people to the Hub or a community outreach session
  • Discussing peoples’ needs with them and assessing if they need advisor support
  • Assisting people in navigating the ‘Get Advice’ pages on the Shelter Scotland website
  • Providing information on Shelter Scotland services and signposting to other external agencies
  • Supporting people to complete online forms or applications (e.g. for benefits)
  • Supporting the service with some basic admin and data input tasks
  • The volunteer is not expected to give advice on housing issues to clients. Any people requiring advice should be referred to an Advisor. More admin tasks
  • Home visits with advisors (doing triage and taking notes)
  • Supporting conversation cafes
  • Helping to facilitate rights awareness sessions