Manchester Communities

Homeless Health Peer Advocate- Manchester


          Homeless Health Peer Advocate- Manchester

Aim of the role:

 As a Homeless Health Peer Advocate, you will form part of our team helping those experiencing homelessness to achieve better health outcomes.

Homeless Health Peer Advocacy is a pioneering model of advocacy style support. It aims to work towards an inclusive health system where everyone has access to the healthcare they need; ultimately moving people out of homelessness. We want to make it easy for people to access healthcare and improve their health. We know that Homeless Health Peer Advocacy creates a foundation for moving out of homelessness.


Picture of two people working together, one is on the phone









Suggested time commitment:

Flexible – this volunteering opportunity will take place within our working hours, Monday-Friday: 9-5



Home and Office (Manchester) and Community (Manchester)


Supervised by:

Ped Durling (Project Coordinator), Rachel Winton (HHPA Peer Coordinator)  


Main Tasks:

This is a varied role, and you could do some or all the following activities:

  • Arranging and committing to regular time each week to support clients to get help with their health needs.
  • Acting as an advocate for the client, preparing for and supporting with appointments, results, letters and helping them to speak up for themselves.
  • Updating your supervisor about calls to people experiencing homelessness and reporting any information/advice/guidance that has been requested
  • Reporting any concerns about safety
  • Providing feedback to help improve and develop the service
  • Sometimes you may meet a client for a one-off appointment, or you might be working with a client over several weeks or months, depending upon their health needs. 

Skills and experience:

We are looking for:

  • People with lived experience of homelessness (all forms e.g., rough sleeping, sofa surfing, hidden homelessness)
  • Friendly with good listening skills
  • Able to listen and respond to information provided
  • A positive, can-do attitude
  • Good timekeeping and reliability
  • The ability to communicate clear information



Induction, Learning & Development:

To enable you to take part in this opportunity Shelter will:

  • Provide you with a Volunteer Handbook and all Policies and Procedures
  • Provide training: including Equality & Diversity, Health & Safety, Data Protection, and Safeguarding
  • Provide access to our suite of internal training programmes and other appropriate Shelter training
  • Provide on the job induction
  • Pay out-of-pocket expenses in line with Shelter’s volunteer expenses policy


What you will gain:

  • Experience in homeless health advocacy with a leading national charity working with people experiencing homelessness.
  • The opportunity to use your lived experience of homelessness to help develop trusting relationships with other people experiencing homelessness.
  • Access to progression support and reflective practice
  • The opportunity to meet new people and be part of a team.
  • Equipment, like a phone etc to help you in your role.
  • References provided if required to potential employers if you are looking for work.
  • Regular catchups with your supervisor and opportunity to reflect on your input and role

Next steps:

Please complete an online application for this role. After you have applied, we will hold an informal recruitment conversation to discuss the role further.

Please note, you will be asked to declare any unspent convictions and complete a Criminal Record Check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us at if you require more information.

If you would like any more information on the role or advice on how to apply, please contact either:


This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.