Tŷ Hafan - the Hospice for Children in Wales

Hospice Receptionist

Welcome with Heart: The First Smile of Comfort

In this role, you will support our wider administration team with a variety of activities, including administration tasks and reception cover; as well as offering the first gesture of empathy and support to families during their most challenging times.

This opportunity is perfect for someone who wants to gain valuable office-based experience or someone who has office-based experience and is happy to donate their time to support our cause.


Location: Tŷ Hafan, Hayes Road, Sully, CF64 5XX

Age requirement: 18+

Schedule: Thursday AM/PM, Friday AM/PM

As a volunteer, you could be involved in various activities depending on your preferences, skills and experience, these include:

• Photocopying and printing documents

• Sorting and distributing mail

• Welcoming visitors

• Reception cover

• Responding to emails, phone calls and taking messages

• Support with project work

• Any other suitable ad-hoc administration tasks.

What type of person are we looking for?

• Flexible with a willingness to learn

• Enthusiastic and engaged team member

• Good communication skills, well organized

• Good accuracy and attention to detail

• Previous reception experience desirable but not required.

Here's what you can expect from our training programme:

Tŷ Hafan will provide you with a thorough induction and ongoing support.

Training will be a mixture of e-learning and in-person training, to include Safeguarding, GDPR, Equality and Diversity, Fire Safety and Manual Handling.

Our e-learning system is comprehensive, offering the opportunity to complete additional relevant training modules should you be interested in them.

The benefits of becoming a Volunteer Administrator/Receptionist:

• You will become part of the Tŷ Hafan team and family

• You can meet new people and make new friends

• You will gain personal satisfaction of giving back to the community and contributing towards Tŷ Hafan's purpose

• You can develop your communication, customer service and problem solving skills by interacting with diverse visitors and staff

• You can boost your CV - Professional reference if required after 3 months

 • You will boost your confidence, self-esteem and well-being, by challenging yourself, gaining new experiences and receiving feedback and recognition for your work

Most importantly - you will have fun, enjoy yourself and feel good about helping others!

Are you ready to join us as a volunteer?

Just click the “Fill in an application” button on the top of this page and complete a simple form.

We will ask you to provide us with the details of two referees and a Standard DBS check is required for this role.

Tŷ Hafan will cover the costs of any background checks and we will contact you with details on completing a DBS, once your application is successful.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.